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With Advanced Support for Nessus Professional, your teams will have access to phone, email, Community, and chat support 24 hours a day, 365 days a year. This advanced level of technical support helps to ensure faster response times and resolution to your questions and issues.
Advanced Support Plan Features
Phone Support
Phone support 24 hours a day, 365 days a year, available for up to ten (10) named support contacts.
Email Support
Email support to [email protected] available for up to ten (10) named support contacts. All cases opened via email will receive a case priority of “Medium”.
Chat Support
Chat support available to names support contacts, accessible via the Tenable Community is available 24 hours a day, 365 days a year.
Tenable Community Support Portal
All named support contacts can open support cases within the Tenable Community. Users can also access the Knowledge Base, documentation, license information, technical support numbers, etc.; utilize live chat, ask questions to the Community, and learn about tips and tricks from other Community members.
SLAs
P1-Critical: < 2 hr
P2-High: < 4 hr
P3-Medium: < 12 hr
P4-Informational: < 24 hr
Support Contacts
Support contacts must be reasonably proficient in the use of information technology, the software they have purchased from Tenable, and familiar with the customer resources that are monitored by means of the software. Support contacts must speak English and conduct support requests in English. Support contacts must provide information reasonably requested by Tenable for the purpose of reproducing any Error or otherwise resolving a support request.
Get the most accurate information about all your assets and vulnerabilities in ever-changing environments with a streamlined interface, intuitive guidance, and seamless integrations that help security teams maximize efficiency.
Purchase protection for up to 250 assets online now, or contact a sales manager.
$2,275
Gain visibility into the security of web applications with safe vulnerability scanning, complete with high detection rates to ensure you understand the true risks in your web applications.
$3,578
Seamlessly and securely provides visibility into the security of container images – including vulnerabilities, malware and policy violations – through integration with the build process.
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