Get Full Visibility Into Your Vulnerabilities
The assets and vulnerabilities on your network are constantly changing. Getting a full picture of your network is half the battle. Trust the #1 vulnerability assessment solution to help you stay a step ahead of attackers.
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With Advanced Support for Nessus Professional, your teams will have access to phone, email, Community, and chat support 24 hours a day, 365 days a year. This advanced level of technical support helps to ensure faster response times and resolution to your questions and issues.
Advanced Support Plan Features
Phone Support
Phone support 24 hours a day, 365 days a year, available for up to ten (10) named support contacts.
Email Support
Email support to [email protected] available for up to ten (10) named support contacts. All cases opened via email will receive a case priority of “Medium”.
Chat Support
Chat support available to names support contacts, accessible via the Tenable Community is available 24 hours a day, 365 days a year.
Tenable Community Support Portal
All named support contacts can open support cases within the Tenable Community. Users can also access the Knowledge Base, documentation, license information, technical support numbers, etc.; utilize live chat, ask questions to the Community, and learn about tips and tricks from other Community members.
SLAs
P1-Critical: < 2 hr
P2-High: < 4 hr
P3-Medium: < 12 hr
P4-Informational: < 24 hr
Support Contacts
Support contacts must be reasonably proficient in the use of information technology, the software they have purchased from Tenable, and familiar with the customer resources that are monitored by means of the software. Support contacts must speak English and conduct support requests in English. Support contacts must provide information reasonably requested by Tenable for the purpose of reproducing any Error or otherwise resolving a support request.
Built For Practitioners, By Practitioners
Nessus was built from the ground-up with a deep understanding of how security practitioners work. Every feature in Nessus is designed to make vulnerability assessment simple, easy and intuitive. The result: less time and effort to assess, prioritize, and remediate issues. Learn more about the features here.
Nessus Professional Benefits
Easy-to-Use
Policy creation is simple and only requires a few clicks to scan an entire corporate network.
Advanced detection
means more protection
47,000+ CVEs – the most in the industry. Nessus scans more technologies and uncovers more vulnerabilities than competing solutions.
Cost effective for companies of all sizes
Cost effective for any consultant or team, Nessus provides complete vulnerability scanning with unlimited assessments for one low price.
Accurate visibility into your networks
Nessus identifies the vulnerabilities that need attention with high-speed, accurate scanning and minimal false-positives.
Plugins provide timely protection
Tenable researchers leverage extensive intel sources, providing plugins that deliver timely protection from the latest threats.
Accommodate growth
and scale safely
Easily migrate to Tenable.io or other Tenable solutions as your vulnerability management needs increase.
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