For more than two decades, customers have been at the very heart of everything we do at Tenable. We take the trust you place in us very seriously, and we understand that the work we do matters to you and to your ability to protect your business.
We would like to reassure you that, as of this moment, we do not anticipate disruption from COVID-19 on our ability to deliver Tenable’s solutions to our customers anywhere in the world. We have developed thoughtful procedures for responding to emergencies and maintaining business continuity, and have convened a COVID-19 task force to review developments and adjust our approach as information comes to light. Our platform infrastructure has redundancy built-in to continue to maintain our uptime Service Level Agreements. In addition, our Technical Support experts will continue to be available for you 24 hours a day, 7 days per week. We are available via the Tenable Community, phone, email and chat. Please refer to our Technical Support page for more information.
Tenable has always embraced a distributed workforce and has long empowered our employees to work remotely. We’ve invested in a technology infrastructure that enables our employees to work securely and effectively from any location in the world, and have practiced doing so for some time. Our rapid response to last week’s security advisory from Microsoft, including our delivery of a plugin for the remote code execution vulnerability within a matter of hours, was a good example of our globally distributed and remote teams delivering with agility and speed.
In moments like these, transparent communication is more critical than ever. Please don’t hesitate to reach out to us on how we can best support your crisis needs. We are here to support you and will maintain open communications with our entire community of customers, partners and employees as the situation continues to evolve.