Debian dla-3551 : otrs - security update

critical Nessus Plugin ID 180524

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Synopsis

The remote Debian host is missing one or more security-related updates.

Description

The remote Debian 10 host has packages installed that are affected by multiple vulnerabilities as referenced in the dla-3551 advisory.

------------------------------------------------------------------------- Debian LTS Advisory DLA-3551-1 [email protected] https://www.debian.org/lts/security/ Guilhem Moulin August 31, 2023 https://wiki.debian.org/LTS
-------------------------------------------------------------------------

Package : otrs2 Version : 6.0.16-2+deb10u1 CVE ID : CVE-2019-11358 CVE-2019-12248 CVE-2019-12497 CVE-2019-12746 CVE-2019-13458 CVE-2019-16375 CVE-2019-18179 CVE-2019-18180 CVE-2020-1765 CVE-2020-1766 CVE-2020-1767 CVE-2020-1769 CVE-2020-1770 CVE-2020-1771 CVE-2020-1772 CVE-2020-1773 CVE-2020-1774 CVE-2020-1776 CVE-2020-11022 CVE-2020-11023 CVE-2021-21252 CVE-2021-21439 CVE-2021-21440 CVE-2021-21441 CVE-2021-21443 CVE-2021-36091 CVE-2021-36100 CVE-2021-41182 CVE-2021-41183 CVE-2021-41184 CVE-2022-4427 CVE-2023-38060 Debian Bug : 945251 959448 980891 989992 991593

Multiple vulnerabilities were found in otrs2, the Open-Source Ticket Request System, which could lead to impersonation, denial of service, information disclosure, or execution of arbitrary code.

CVE-2019-11358

A Prototype Pollution vulnerability was discovered in OTRS' embedded jQuery 3.2.1 copy, which could allow sending drafted messages as wrong agent.

This vulnerability is also known as OSA-2020-05.

CVE-2019-12248

Matthias Terlinde discovered that when an attacker sends a malicious email to an OTRS system and a logged in agent user later quotes it, the email could cause the browser to load external image resources.

A new configuration setting Ticket::Frontend::BlockLoadingRemoteContent has been added as part of the fix. It controls whether external content should be loaded, and it is disabled by default.

This vulnerability is also known as OSA-2019-08.

CVE-2019-12497

Jens Meister discovered that in the customer or external frontend, personal information of agents, like Name and mail address in external notes, could be disclosed.

New configuration settings Ticket::Frontend::CustomerTicketZoom###DisplayNoteFrom has been added as part of the fix. It controls if agent information should be displayed in external note sender field, or be substituted with a different generic name. Another option named Ticket::Frontend::CustomerTicketZoom###DefaultAgentName can then be used to define the generic agent name used in the latter case.
By default, previous behavior is preserved, in which agent information is divulged in the external note From field, for the sake of backwards compatibility.

This vulnerability is also known as OSA-2019-09.

CVE-2019-12746

A user logged into OTRS as an agent might unknowingly disclose their session ID by sharing the link of an embedded ticket article with third parties. This identifier can be then potentially abused in order to impersonate the agent user.

This vulnerability is also known as OSA-2019-10.

CVE-2019-13458

An attacker who is logged into OTRS as an agent user with appropriate permissions can leverage OTRS tags in templates in order to disclose hashed user passwords.

This vulnerability is also known as OSA-2019-12.

CVE-2019-16375

An attacker who is logged into OTRS as an agent or customer user with appropriate permissions can create a carefully crafted string containing malicious JavaScript code as an article body. This malicious code is executed when an agent compose an answer to the original article.

This vulnerability is also known as OSA-2019-13.

CVE-2019-18179

An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, which are in the queue where attacker doesn't have permissions.

This vulnerability is also known as OSA-2019-14.

CVE-2019-18180

OTRS can be put into an endless loop by providing filenames with overly long extensions. This applies to the PostMaster (sending in email) and also upload (attaching files to mails, for example).

This vulnerability is also known as OSA-2019-15.

CVE-2020-1765

Sebastian Renker and Jonas Becker discovered an improper control of parameters, which allows the spoofing of the From fields in several screens, namely AgentTicketCompose, AgentTicketForward, AgentTicketBounce and AgentTicketEmailOutbound.

This vulnerability is also known as OSA-2020-01.

CVE-2020-1766

Anton Astaf'ev discovered that due to improper handling of uploaded images, it is possible in very unlikely and rare conditions to force the agents browser to execute malicious JavaScript from a special crafted SVG file rendered as inline jpg file.

This vulnerability is also known as OSA-2020-02.

CVE-2020-1767

Agent A is able to save a draft (i.e., for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent.

This vulnerability is also known as OSA-2020-03.

CVE-2020-1769

Martin Mller discovered that in the login screens (in agent and customer interface), Username and Password fields use autocomplete, which might be considered as security issue.

A new configuration setting DisableLoginAutocomplete has been added as part of the fix. It controls whether to disable autocompletion in the login forms, by setting the autocomplete=off attribute to the login input fields. Note that some browsers ignore it by default (usually it can be changed in the browser configuration).

This vulnerability is also known as OSA-2020-06.

CVE-2020-1770

Matthias Terlinde discovered that the support bundle generated files could contain sensitive information, such as user credentials.

This vulnerability is also known as OSA-2020-07.

CVE-2020-1771

Christoph Wuetschne discovered that an attacker is able craft an article with a link to the customer address book with malicious content (JavaScript). When agent opens the link, JavaScript code is executed due to the missing parameter encoding.

This vulnerability is also known as OSA-2020-08.

CVE-2020-1772

Fabian Henneke discovered that it is possible to craft Lost Password requests with wildcards in the Token value, which allows an attacker to retrieve valid Token(s), generated by users which already requested new passwords.

This vulnerability is also known as OSA-2020-09.

CVE-2020-1773

Fabian Henneke discovered that an attacker with the ability to generate session IDs or password reset tokens, either by being able to authenticate or by exploiting CVE-2020-1772, may be able to predict other users session IDs, password reset tokens and automatically generated passwords.

The fix adds libmath-random-secure-perl to otrs2's Depends:.

This vulnerability is also known as OSA-2020-10.

CVE-2020-1774

When a user downloads PGP or S/MIME keys/certificates, exported file has same name for private and public keys. It is therefore possible to mix them and to send private key to the third-party instead of public key.

This vulnerability is also known as OSA-2020-11.

CVE-2020-1776

When an agent user is renamed or set to invalid the session belonging to the user is keept active. The session can not be used to access ticket data in the case the agent is invalid.

This vulnerability is also known as OSA-2020-13.

CVE-2020-11022

Masato Kinugawa discovered a Potential XSS vulnerability in OTRS' embedded jQuery 3.2.1's htmlPrefilter and related methods.

The fix requires patching embedded copies of fullcalendar (3.4.0), fullcalendar-scheduler (1.6.2) and spectrum (1.8.0).

This vulnerability is also known as OSA-2020-14.

CVE-2020-11023

Masato Kinugawa discovered a Potential XSS vulnerability in OTRS' embedded jQuery 3.2.1 copy when appending HTML containing option elements.

This vulnerability is also known as OSA-2020-14.

CVE-2021-21252

Erik Krogh Kristensen and Alvaro Muoz from the GitHub Security Lab team discovered a Regular Expression Denial of Service (ReDoS) vulnerability in OTRS' embedded jQuery-validate 1.16.0 copy.

CVE-2021-21439

A Denial of Service (DoS) attack can be performed when an email contains specially designed URL in the body. It can lead to the high CPU usage and cause low quality of service, or in extreme case bring the system to a halt.

This vulnerability is also known as OSA-2021-09 or ZSA-2021-03.

CVE-2021-21440

Julian Droste and Mathias Terlinde discovered that the Generated Support Bundles contains private S/MIME and PGP keys when the parent directory is not hidden. Furthermore, secrets and PIN for the keys are not masked properly.

This vulnerability is also known as OSA-2021-10 or ZSA-2021-08.

CVE-2021-21441

There is a Cross-Site Scripting (XSS) vulnerability in the ticket overview screens. It is possible to collect various information by having an e-mail shown in the overview screen. An attack can be performed by sending specially crafted e-mail to the system, which does not require any user interaction.

This vulnerability is also known as OSA-2021-11 or ZSA-2021-06.

CVE-2021-21443

Agents are able to list customer user emails without required permissions in the bulk action screen.

This vulnerability is also known as OSA-2021-13 or ZSA-2021-09.

CVE-2021-36091

Agents are able to list appointments in the calendars without required permissions.

This vulnerability is also known as OSA-2021-14 or ZSA-2021-10.

CVE-2021-36100

Rayhan Ahmed and Maxime Brigaudeau discovered that a specially crafted string in the system configuration allows execution of arbitrary system command.

The fix 1/ removes configurable system commands from generic agents;
2/ removes the MIME-Viewer### settings (the system command in SysConfig option MIME-Viewer is now only configurable via Kernel/Config.pm); 3/ removes dashboard widget support for execution of system commands; and 4/ deactivates support for execution of configurable system commands from Sendmail and PostMaster pre-filter configurations.

This vulnerability is also known as OSA-2022-03 or ZSA-2022-02.

CVE-2021-41182

Esben Sparre Andreasen discovered an XSS vulnerability in the `altField` option of the Datepicker widget in OTRS' embedded jQuery-UI 1.12.1 copy.

This vulnerability is also known as ZSA-2022-01.

CVE-2021-41183

Esben Sparre Andreasen discovered an XSS vulnerability in the `*Text` options of the Datepicker widget in OTRS' embedded jQuery-UI 1.12.1 copy.

This vulnerability is also known as ZSA-2022-01.

CVE-2021-41184

Esben Sparre Andreasen discovered an XSS vulnerability in the `of` option of the `.position()` util in OTRS' embedded jQuery-UI 1.12.1 copy.

This vulnerability is also known as ZSA-2022-01.

CVE-2022-4427

Tim Pttmanns discovered an SQL injection vulnerability in Kernel::System::Ticket::TicketSearch, which can be exploited using the web service operation TicketSearch.

This vulnerability is also known as ZSA-2022-07.

CVE-2023-38060

Tim Pttmanns discovered an Improper Input Validation vulnerability in the ContentType parameter for attachments on TicketCreate or TicketUpdate operations.

For Debian 10 buster, these problems have been fixed in version 6.0.16-2+deb10u1.

We recommend that you upgrade your otrs2 packages.

For the detailed security status of otrs2 please refer to its security tracker page at:
https://security-tracker.debian.org/tracker/otrs2

Further information about Debian LTS security advisories, how to apply these updates to your system and frequently asked questions can be found at: https://wiki.debian.org/LTS Attachment:
signature.asc Description: PGP signature

Tenable has extracted the preceding description block directly from the Debian security advisory.

Note that Nessus has not tested for these issues but has instead relied only on the application's self-reported version number.

Solution

Upgrade the otrs packages.

Plugin Details

Severity: Critical

ID: 180524

File Name: debian_DLA-3551.nasl

Version: 1.2

Type: local

Agent: unix

Family: Debian Local Security Checks

Published: 9/6/2023

Updated: 1/22/2025

Supported Sensors: Frictionless Assessment Agent, Nessus Agent, Agentless Assessment, Continuous Assessment, Nessus

Risk Information

VPR

Risk Factor: High

Score: 7.4

CVSS v2

Risk Factor: High

Base Score: 9

Temporal Score: 7

Vector: CVSS2#AV:N/AC:L/Au:S/C:C/I:C/A:C

CVSS Score Source: CVE-2021-36100

CVSS v3

Risk Factor: Critical

Base Score: 9.8

Temporal Score: 8.8

Vector: CVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H

Temporal Vector: CVSS:3.0/E:P/RL:O/RC:C

CVSS Score Source: CVE-2022-4427

Vulnerability Information

CPE: cpe:/o:debian:debian_linux:10.0, p-cpe:/a:debian:debian_linux:otrs, p-cpe:/a:debian:debian_linux:otrs2

Required KB Items: Host/local_checks_enabled, Host/Debian/release, Host/Debian/dpkg-l

Exploit Available: true

Exploit Ease: Exploits are available

Patch Publication Date: 8/31/2023

Vulnerability Publication Date: 4/9/2019

Reference Information

CVE: CVE-2019-11358, CVE-2019-12248, CVE-2019-12497, CVE-2019-12746, CVE-2019-13458, CVE-2019-16375, CVE-2019-18179, CVE-2019-18180, CVE-2020-11022, CVE-2020-11023, CVE-2020-1765, CVE-2020-1766, CVE-2020-1767, CVE-2020-1769, CVE-2020-1770, CVE-2020-1771, CVE-2020-1772, CVE-2020-1773, CVE-2020-1774, CVE-2020-1776, CVE-2021-21252, CVE-2021-21439, CVE-2021-21440, CVE-2021-21441, CVE-2021-21443, CVE-2021-36091, CVE-2021-36100, CVE-2021-41182, CVE-2021-41183, CVE-2021-41184, CVE-2022-4427, CVE-2023-38060

Detections

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