openSUSE Security Update : otrs (openSUSE-2018-1106)

Medium Nessus Plugin ID 117931


The remote openSUSE host is missing a security update.


This update for otrs to version 4.0.32 fixes the following issues :

These security issues were fixed :

- CVE-2018-16586: An attacker could have sent a malicious email to an OTRS system. If a logged in user opens it, the email could have caused the browser to load external image or CSS resources (bsc#1109822).

- CVE-2018-16587: An attacker could have sent a malicious email to an OTRS system. If a user with admin permissions opens it, it caused deletions of arbitrary files that the OTRS web server user has write access to (bsc#1109823).

- CVE-2018-14593: An attacker who is logged into OTRS as an agent may have escalated their privileges by accessing a specially crafted URL (bsc#1103800).

These non-security issues were fixed :

- fixed permissions file @[email protected]/var/tmp -> @[email protected]/var/tmp/

- ACL for Action AgentTicketBulk were inconsistent.


Update the affected otrs packages.

See Also

Plugin Details

Severity: Medium

ID: 117931

File Name: openSUSE-2018-1106.nasl

Version: 1.2

Type: local

Agent: unix

Published: 2018/10/05

Modified: 2018/10/09

Dependencies: 12634

Risk Information

Risk Factor: Medium

CVSS v2.0

Base Score: 6.5

Vector: CVSS2#AV:N/AC:L/Au:S/C:P/I:P/A:P

CVSS v3.0

Base Score: 8.8

Vector: CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H

Vulnerability Information

CPE: p-cpe:/a:novell:opensuse:otrs, p-cpe:/a:novell:opensuse:otrs-itsm, cpe:/o:novell:opensuse:15.0

Patch Publication Date: 2018/10/04

Reference Information

CVE: CVE-2018-14593, CVE-2018-16586, CVE-2018-16587