openSUSE Security Update : otrs (openSUSE-SU-2014:0360-1)

Medium Nessus Plugin ID 75286


The remote openSUSE host is missing a security update.


The OTRS ticket system was updated to 3.1.20 / 3.2.15 :

On openSUSE 12.3 it was updated to 3.1.20: (fix for OSA-2014-03, CVE-2014-1695)

- Improved HTML filter.

- 3.1.19 2014-01-28

- Fixed bug#10158 - Missing quoting in State::StateGetStatesByType().

- Fixed bug#10099 - Missing challenge token checks on customer interface.

- Fixed bug#8489 - setting Tickets per page resets AgentTicketQueue.

- Fixed bug#9661 - Useless code in DynamicField backend.

- Fixed bug#9622 - Actions in Small ticket overview don't work when cookies are turned off.

- Fixed bug#9541 - Package manager cannot use https proxy.

- Fixed bug#9594 - No auto-reply sent with multiple From addresses in AgentTicketPhone on PostgreSQL and Oracle.

- Fixed bug#3434 - Validity of search time frame not checked by OTRS.

- Fixed bug#9596 - On merge and bounce screens is confusing when fill or not 'To', 'Subject' and 'Body' fields.

- Fixed bug#9595 - Incomplete page reload handling in merge and bounce.

- Fixed bug#3007 - CheckMXRecord and CheckEmailAddresses have no effect on AgentTicketBounce.

- Fixed bug#9512 - Database error for invalid date in AgentTicketSearch.

- Fixed bug#8835 - No article found for TicketID <TICKET ID> when showing group tickets

- Fixed bug#9583 - Dynamic Fields of type Date have timestamp in notifications.

- Fixed bug#9579 - SOAP Serializer used in Kernel/GenericInterface/Transport/ HTTP/ does not correctly set namespace.

- Fixed bug#7359 - Setting pending states via generic agent does not set pending time.

- Fixed bug#8380 - Middle name not displayed in AdminCustomerUser.

- Fixed bug#9576 - GI TicketSearch Date and Date/Time dynamic fields are ignored.

- Changed Dynamic Field SearchFieldParameterBuild() API, LayoutObject is now optional.

- Fixed bug#9573 - Date and DateTime dynamic fields not considered in GenericAgent Jobs.

On openSUSE 13.1 it was updated to 3.2.15: (fix for OSA-2014-03, CVE-2014-1695)

- Improved HTML filter.

- Fixed bug#10207 - DynamicField Search-Function in CustomerFrontend is not working.

- Followup for bug#9011 - New value after value mapping can't be 0.

- Fixed bug#10214 - Value '0' for DynamicsFields prevents TicketCreation.

- Fixed bug#9616 - Too long activities and transitions are not displayed correctly.

- Fixed bug#10212 - My tickets & Company tickets in 3.3.4.

- Fixed bug#10205 - GenericInterface: Mandatory TimeUnits can't be 0.

- Fixed bug#10196 - Ticket merge action does not notify the owner of the existing ticket.

- Fixed bug#9692 - On PhoneOutbound articles, the FROM field shows Customer ID instead Agent ID.

- Fixed bug#10189 - ProcessManagement: Use article subject if no ticket title is set.

- Fixed bug#9654 - TicketUpdate operation doesn't work when authenticated as a customer.

- Fixed bug#10137 - Generic interface TicketCreate operation doesn't work when authenticated as a customer.

- 3.2.14

- Fixed bug#10172 - Can't create process tickets with disabled richtext.

- Fixed bug#10121 - QQMails break in OTRS.

- Fixed bug#10158 - Missing quoting in State::StateGetStatesByType().

- Fixed bug#8969 - FAQ module Language files installation fails (Kernel/Language permissions).

- Fixed bug#9959 - & breaks ExpandCustomerName.

- Fixed bug#10099 - Missing challenge token checks on customer interface.

- Fixed bug#10103 - ArticleTypeID is always undef in AgentTicketCompose.

- Added functionality to disable access to tickets of other customers with the same customer company in customer interface.

- Fixed bug#9650 - Special character in customer id breaks Open Tickets in AgentTicketZoom.

- Fixed bug#9723 - TicketAccountedTime stat does not run on Oracle with many tickets

- Fixed bug#10077 - regular expressions in postmaster filter return 1 if no regex match.

- Fixed bug#10070 - Wrong error message if Transition contains no transition actions.


Update the affected otrs packages.

See Also

Plugin Details

Severity: Medium

ID: 75286

File Name: openSUSE-2014-202.nasl

Version: $Revision: 1.1 $

Type: local

Agent: unix

Published: 2014/06/13

Modified: 2014/06/13

Dependencies: 12634

Risk Information

Risk Factor: Medium


Base Score: 4.3

Temporal Score: 3.7

Vector: CVSS2#AV:N/AC:M/Au:N/C:N/I:P/A:N

Temporal Vector: CVSS2#E:ND/RL:OF/RC:C

Vulnerability Information

CPE: p-cpe:/a:novell:opensuse:otrs, p-cpe:/a:novell:opensuse:otrs-itsm, cpe:/o:novell:opensuse:12.3, cpe:/o:novell:opensuse:13.1

Required KB Items: Host/local_checks_enabled, Host/SuSE/release, Host/SuSE/rpm-list

Exploit Available: true

Exploit Ease: Exploits are available

Patch Publication Date: 2014/03/06

Reference Information

CVE: CVE-2014-1695

BID: 65844