Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) 3.1.x before 3.1.20, 3.2.x before 3.2.15, and 3.3.x before 3.3.5 allows remote attackers to inject arbitrary web script or HTML via a crafted HTML email.
https://www.otrs.com/security-advisory-2014-03-xss-issue
https://www.exploit-db.com/exploits/36842/
https://euvd.enisa.europa.eu/vulnerability/EUVD-2014-1769
http://www.securityfocus.com/bid/65844
http://secunia.com/advisories/57018
http://packetstormsecurity.com/files/131654/OTRS-3.x-Cross-Site-Scripting.html
http://lists.opensuse.org/opensuse-updates/2014-03/msg00030.html