An issue was discovered in Open Ticket Request System (OTRS) 5.x through 5.0.34, 6.x through 6.0.17, and 7.x through 7.0.6. An attacker who is logged into OTRS as an agent user with appropriate permissions may try to import carefully crafted Report Statistics XML that will result in reading of arbitrary files on the OTRS filesystem.

The Linux/Unix host has one or more packages installed that are impacted by a vulnerability without a vendor supplied patch available.

  - An issue was discovered in Open Ticket Request System (OTRS) 5.x through 5.0.34, 6.x through 6.0.17, and     7.x through 7.0.6. An attacker who is logged into OTRS as an agent user with appropriate permissions may     try to import carefully crafted Report Statistics XML that will result in reading of arbitrary files on     the OTRS filesystem. (CVE-2019-9892)

Note that Nessus relies on the presence of the package as reported by the vendor.

Otrs was updated to 5.0.42, fixing lots of bugs and security issues :

https://community.otrs.com/otrs-community-edition-5s-patch-level-42/

  - CVE-2020-1773 boo#1168029 OSA-2020-10 :

  - Session / Password / Password token leak An attacker     with the ability to generate session IDs or password     reset tokens, either by being able to authenticate or by     exploiting OSA-2020-09, may be able to predict other     users session IDs, password reset tokens and     automatically generated passwords.

  - CVE-2020-1772 boo#1168029 OSA-2020-09 :

  - Information Disclosure It&rsquo;s possible to craft Lost     Password requests with wildcards in the Token value,     which allows attacker to retrieve valid Token(s),     generated by users which already requested new     passwords.

  - CVE-2020-1771 boo#1168030 OSA-2020-08 :

  - Possible XSS in Customer user address book Attacker is     able craft an article with a link to the customer     address book with malicious content (JavaScript). When     agent opens the link, JavaScript code is executed due to     the missing parameter encoding.

  - CVE-2020-1770 boo#1168031 OSA-2020-07 :

  - Information disclosure in support bundle files Support     bundle generated files could contain sensitive     information that might be unwanted to be disclosed.

  - CVE-2020-1769 boo#1168032 OSA-2020-06 :

  - Autocomplete in the form login screens In the login     screens (in agent and customer interface), Username and     Password fields use autocomplete, which might be     considered as security issue.

Update to 5.0.41 https://community.otrs.com/otrs-community-edition-5s-patch-level-41/

  - bug#14912 - Installer refers to non-existing     documentation

  - added code to upgrade OTRS from 4 to 5

    READ UPGRADING.SUSE

  - steps 1 to 4 are done by rpm pkg

  - steps 5 to *END* need to be done manually cause of DB     backup

Update to 5.0.40

https://community.otrs.com/otrs-community-edition-5s-patch-level-40/

  - CVE-2020-1766 boo#1160663 OSA-2020-02: Improper handling     of uploaded inline images Due to improper handling of     uploaded images it is possible in very unlikely and rare     conditions to force the agents browser to execute     malicious JavaScript from a special crafted SVG file     rendered as inline jpg file.

  - CVE-2020-1765, OSA-2020-01: Spoofing of From field in     several screens An improper control of parameters allows     the spoofing of the from fields of the following     screens: AgentTicketCompose, AgentTicketForward,     AgentTicketBounce and AgentTicketEmailOutbound

  - run bin/otrs.Console.pl Maint::Config::Rebuild after the     upgrade

  - Update 5.0.39     https://community.otrs.com/otrs-community-edition-5s-pat     ch-level-39/

  - CVE-2019-18180 boo#1157001 OSA-2019-15: Denial of     service OTRS can be put into an endless loop by     providing filenames with overly long extensions. This     applies to the PostMaster (sending in email) and also     upload (attaching files to mails, for example).

  - CVE-2019-18179 OSA-2019-14: Information Disclosure An     attacker who is logged into OTRS as an agent is able to     list tickets assigned to other agents, which are in the     queue where attacker doesn&rsquo;t have permissions.

Update to 5.0.38 https://community.otrs.com/release-notes-otrs-5s-patch-level-38/

  - CVE-2019-16375, boo#1156431 OSA-2019-13: Stored XXS An     attacker who is logged into OTRS as an agent or customer     user with appropriate permissions can create a carefully     crafted string containing malicious JavaScript code as     an article body. This malicious code is executed when an     agent compose an answer to the original article.

Update to 5.0.37 https://community.otrs.com/release-notes-otrs-5s-patch-level-37/

  - CVE-2019-13458, boo#1141432, OSA-2019-12 :

    Information Disclosure An attacker who is logged into     OTRS as an agent user with appropriate permissions can     leverage OTRS tags in templates in order to disclose     hashed user passwords.

  - CVE-2019-13457, boo#1141431, OSA-2019-11 :

    Information Disclosure A customer user can use the     search results to disclose information from their     &ldquo;company&rdquo; tickets (with the same     CustomerID), even when     CustomerDisableCompanyTicketAccess setting is turned on.

  - CVE-2019-12746, boo#1141430, OSA-2019-10 :

    Session ID Disclosure A user logged into OTRS as an     agent might unknowingly disclose their session ID by     sharing the link of an embedded ticket article with     third parties. This identifier can be then potentially     abused in order to impersonate the agent user.

Update to 5.0.36

https://community.otrs.com/release-notes-otrs-5s-patch-level-36/

  - CVE-2019-12497, boo#1137614, OSA-2019-09: Information     Disclosure In the customer or external frontend,     personal information of agents can be disclosed like     Name and mail address in external notes.

  - CVE-2019-12248, boo#1137615, OSA-2019-08: Loading     External Image Resources An attacker could send a     malicious email to an OTRS system. If a logged in agent     user quotes it, the email could cause the browser to     load external image resources.

Update to 5.0.35

https://community.otrs.com/release-notes-otrs-5s-patch-level-35/

  - CVE-2019-10067, boo#1139406, OSA-2019-05 :

    Reflected and Stored XSS An attacker who is logged into     OTRS as an agent user with appropriate permissions may     manipulate the URL to cause execution of JavaScript in     the context of OTRS.

  - CVE-2019-9892, boo#1139406, OSA-2019-04 :

    XXE Processing An attacker who is logged into OTRS as an     agent user with appropriate permissions may try to     import carefully crafted Report Statistics XML that will     result in reading of arbitrary files of OTRS filesystem.

  - update missing CVE for OSA-2018-10, OSA-2019-01

Update to 5.0.34

- https://community.otrs.com/release-notes-otrs-5s-patch-level-34/

  - CVE-2019-9752, boo#1122560, OSA-2019-01: Stored XSS An     attacker who is logged into OTRS as an agent or a     customer user may upload a carefully crafted resource in     order to cause execution of JavaScript in the context of     OTRS.

Update to 5.0.33

- https://community.otrs.com/release-notes-otrs-5s-patch-level-33/

Update to 5.0.26

- https://www.otrs.com/release-notes-otrs-5s-patch-level-26

- https://www.otrs.com/release-notes-otrsitsm-module-5s-patch-level-26/

  - remove obsolete

  - otrs-scheduler.service

  - otrs-scheduler.init This update was imported from the     openSUSE:Leap:15.1:Update update project.

Otrs was updated to 5.0.42, fixing lots of bugs and security issues :

https://community.otrs.com/otrs-community-edition-5s-patch-level-42/

  - CVE-2020-1773 boo#1168029 OSA-2020-10 :

  - Session / Password / Password token leak An attacker     with the ability to generate session IDs or password     reset tokens, either by being able to authenticate or by     exploiting OSA-2020-09, may be able to predict other     users session IDs, password reset tokens and     automatically generated passwords.

  - CVE-2020-1772 boo#1168029 OSA-2020-09 :

  - Information Disclosure It&rsquo;s possible to craft Lost     Password requests with wildcards in the Token value,     which allows attacker to retrieve valid Token(s),     generated by users which already requested new     passwords.

  - CVE-2020-1771 boo#1168030 OSA-2020-08 :

  - Possible XSS in Customer user address book Attacker is     able craft an article with a link to the customer     address book with malicious content (JavaScript). When     agent opens the link, JavaScript code is executed due to     the missing parameter encoding.

  - CVE-2020-1770 boo#1168031 OSA-2020-07 :

  - Information disclosure in support bundle files Support     bundle generated files could contain sensitive     information that might be unwanted to be disclosed.

  - CVE-2020-1769 boo#1168032 OSA-2020-06 :

  - Autocomplete in the form login screens In the login     screens (in agent and customer interface), Username and     Password fields use autocomplete, which might be     considered as security issue.

Update to 5.0.41 https://community.otrs.com/otrs-community-edition-5s-patch-level-41/

  - bug#14912 - Installer refers to non-existing     documentation

  - added code to upgrade OTRS from 4 to 5

    READ UPGRADING.SUSE

  - steps 1 to 4 are done by rpm pkg

  - steps 5 to *END* need to be done manually cause of DB     backup

Update to 5.0.40

https://community.otrs.com/otrs-community-edition-5s-patch-level-40/

  - CVE-2020-1766 boo#1160663 OSA-2020-02: Improper handling     of uploaded inline images Due to improper handling of     uploaded images it is possible in very unlikely and rare     conditions to force the agents browser to execute     malicious JavaScript from a special crafted SVG file     rendered as inline jpg file.

  - CVE-2020-1765, OSA-2020-01: Spoofing of From field in     several screens An improper control of parameters allows     the spoofing of the from fields of the following     screens: AgentTicketCompose, AgentTicketForward,     AgentTicketBounce and AgentTicketEmailOutbound

  - run bin/otrs.Console.pl Maint::Config::Rebuild after the     upgrade

  - Update 5.0.39     https://community.otrs.com/otrs-community-edition-5s-pat     ch-level-39/

  - CVE-2019-18180 boo#1157001 OSA-2019-15: Denial of     service OTRS can be put into an endless loop by     providing filenames with overly long extensions. This     applies to the PostMaster (sending in email) and also     upload (attaching files to mails, for example).

  - CVE-2019-18179 OSA-2019-14: Information Disclosure An     attacker who is logged into OTRS as an agent is able to     list tickets assigned to other agents, which are in the     queue where attacker doesn&rsquo;t have permissions.

Update to 5.0.38 https://community.otrs.com/release-notes-otrs-5s-patch-level-38/

  - CVE-2019-16375, boo#1156431 OSA-2019-13: Stored XXS An     attacker who is logged into OTRS as an agent or customer     user with appropriate permissions can create a carefully     crafted string containing malicious JavaScript code as     an article body. This malicious code is executed when an     agent compose an answer to the original article.

Update to 5.0.37 https://community.otrs.com/release-notes-otrs-5s-patch-level-37/

  - CVE-2019-13458, boo#1141432, OSA-2019-12 :

    Information Disclosure An attacker who is logged into     OTRS as an agent user with appropriate permissions can     leverage OTRS tags in templates in order to disclose     hashed user passwords.

  - CVE-2019-13457, boo#1141431, OSA-2019-11 :

    Information Disclosure A customer user can use the     search results to disclose information from their     &ldquo;company&rdquo; tickets (with the same     CustomerID), even when     CustomerDisableCompanyTicketAccess setting is turned on.

  - CVE-2019-12746, boo#1141430, OSA-2019-10 :

    Session ID Disclosure A user logged into OTRS as an     agent might unknowingly disclose their session ID by     sharing the link of an embedded ticket article with     third parties. This identifier can be then potentially     abused in order to impersonate the agent user.

Update to 5.0.36

https://community.otrs.com/release-notes-otrs-5s-patch-level-36/

  - CVE-2019-12497, boo#1137614, OSA-2019-09: Information     Disclosure In the customer or external frontend,     personal information of agents can be disclosed like     Name and mail address in external notes.

  - CVE-2019-12248, boo#1137615, OSA-2019-08: Loading     External Image Resources An attacker could send a     malicious email to an OTRS system. If a logged in agent     user quotes it, the email could cause the browser to     load external image resources.

Update to 5.0.35

https://community.otrs.com/release-notes-otrs-5s-patch-level-35/

  - CVE-2019-10067, boo#1139406, OSA-2019-05 :

    Reflected and Stored XSS An attacker who is logged into     OTRS as an agent user with appropriate permissions may     manipulate the URL to cause execution of JavaScript in     the context of OTRS.

  - CVE-2019-9892, boo#1139406, OSA-2019-04 :

    XXE Processing An attacker who is logged into OTRS as an     agent user with appropriate permissions may try to     import carefully crafted Report Statistics XML that will     result in reading of arbitrary files of OTRS filesystem.

  - update missing CVE for OSA-2018-10, OSA-2019-01

Update to 5.0.34

- https://community.otrs.com/release-notes-otrs-5s-patch-level-34/

  - CVE-2019-9752, boo#1122560, OSA-2019-01: Stored XSS An     attacker who is logged into OTRS as an agent or a     customer user may upload a carefully crafted resource in     order to cause execution of JavaScript in the context of     OTRS.

Update to 5.0.33

- https://community.otrs.com/release-notes-otrs-5s-patch-level-33/

Update to 5.0.26

- https://www.otrs.com/release-notes-otrs-5s-patch-level-26

- https://www.otrs.com/release-notes-otrsitsm-module-5s-patch-level-26/

  - remove obsolete

  - otrs-scheduler.service

  - otrs-scheduler.init

A flaw was discovered in OTRS, the Open Ticket Request System. An attacker who is logged into OTRS as an agent user with appropriate permissions may try to import carefully crafted Report Statistics XML that will result in reading of arbitrary files of OTRS filesystem.

For Debian 8 'Jessie', this problem has been fixed in version 3.3.18-1+deb8u9.

We recommend that you upgrade your otrs2 packages.

NOTE: Tenable Network Security has extracted the preceding description block directly from the DLA security advisory. Tenable has attempted to automatically clean and format it as much as possible without introducing additional issues.

ID	Name	Product	Family	Severity
259436	Linux Distros Unpatched Vulnerability : CVE-2019-9892	Nessus	Misc.	medium
140741	openSUSE Security Update : otrs (openSUSE-2020-1475)	Nessus	SuSE Local Security Checks	high
136023	openSUSE Security Update : otrs (openSUSE-2020-551)	Nessus	SuSE Local Security Checks	high
124596	Debian DLA-1774-1 : otrs2 security update	Nessus	Debian Local Security Checks	medium

Detections

Analytics

CVE-2019-9892

medium

Tenable Plugins

medium

high

high

medium