openSUSE Security Update : otrs (openSUSE-SU-2013:1338-1)

Medium Nessus Plugin ID 75111


The remote openSUSE host is missing a security update.


The ticket system OTRS was updated to 3.1.18 to fix various bugs and security issues.

Update to 3.1.18 :

- OSA-2013-05, CVE-2013-4717, CVE-2013-4718 fixed.

- Fixed bug#9561 - ACL restriction with CustomerID for DynamicFields at new Ticket screen not working.

- Fixed bug#9425 - Wrong created date for queue view.

- Fixed bug#9125 - AgentTicketSearch dialog does not expand when choosing more search criteria.

- Fixed bug#8273 - Copying text in preview mode not possible.

- Fixed bug#9557 - Cannot see quoted text in customer ticket zoom.

- Fixed bug#9011 - GenericInterface: New value after value mapping can't be 0.

- Improved parameter quoting in various places.

- Fixed bug#9104 - Group permission for customer subset overwrites permissions for other customers.

- Fixed bug#8719 - PasswordMin2Lower2UpperCharacters problem.

- 3.1.17

- Fixed OSA-2013-04, CVE-2013-4088.

- Improved permission checks in AgentTicketWatcher.

- Fixed bug#9503 - no connection header in soap responses.

- Added parameter '-t dbonly' to to only backup the database

- Fixed bug#9491 - GenericAgent job update with dynamic fields sends Uninitialized value error.

- Fixed bug#9462 - Package Management page timeout due to HTTPS disabled on Proxy connections.

- 3.1.16

- Fixed OSA-2013-03, CVE-2013-3551.

- Updated Package Manager, that will ensure that packages to be installed meet the quality standards of OTRS Group. This is to guarantee that your package wasn’t modified, which may possibly harm your system or have an influence on the stability and performance of it. All independent package contributors will have to conduct a check of their Add-Ons by OTRS Group in order to take full advantage of the OTRS package verification.

- Fixed bug#9387 - Error in a condition with dynamic fields in NotificationEvent.

- Fixed bug#9286 - Ticket::ChangeOwnerToEveryone isn't functional, After a AJAX Load the setting is ignored.

- Fixed bug#7518 - Escalation Notify by not working properly (follow-up fix).

- Fixed bug#7478 - Got an external answer to an internal mail.

- Improved permission checks in AgentTicketPhone.

- Fixed bug#[9360]( - DynamicField Names shown in CSV output.

- Fixed bug#9384 - Problem with Method ServiceParentsGet of ServiceObject.

- Fixed bug#9072 - Reply to email-internal includes customer users email in Cc. field.

- 3.1.15

- Added Malay translation.

- Fixed bug#8960 - SearchProfile problem.

- Fixed bug#9182 - Customer Search Function -> If you go into a ticket and go back you got not the search results.

- Fixed bug#9198 - Linked search with fulltext AND additional attributes.

- Fixed bug#9295 - Article dynamic field is not searchable.

- Fixed bug#9312 - LinkObject permission check problem.

- 3.1.14

- Fixed for OSA-2013-01, CVE-2013-2625.

- Fixed bug#9257 - No notifications to agents with out-of-office set but period not reached.

- Improved permission checks in LinkObject.

- Fixed bug#9191 - When ticket types are restricted, first available type is selected in AgentTicketActionCommon-based screens.

- Updated Turkish translation, thanks to Sefer Şimşek / Network Group!

- Fixed bug#9214 - IE10: impossible to open links from rich text articles.

- Fixed bug#9218 - Cannot use special characters in TicketHook.

- Fixed bug#9056 - Unused SysConfig option Ticket::Frontend::CustomerInfoQueueMaxSize.

- Follow-up fix for bug#8533 apache will not start on Fedora.

- Fixed bug#9172 - Generic Interface does not work on IIS 7.0.

- Updated Czech language translation, thanks to Katerina Bubenickova!

- Fixed bug#8865 - Additional empty data column in statistics CSV-Output.

- update OTRS::ITSM to 3.1.10 (fix for OSA-2013-05, CVE-2013-4717, CVE-2013-4718)

- update OTRS::ITSM to 3.1.9 (fix for OSA-2013-03, CVE-2013-3551)

- update OTRS::ITSM to 3.1.8 (fix for OSA-2013-01, CVE-2013-2625) (fix for OSA-2013-02, CVE-2013-2637)

- update to 3.1.13

- release-notes-otrs-help-desk-3113/


- Fixed bug#9162 - Setting the start day of the week for the datepicker to Sunday does not work.

- Fixed bug#9141 - Confused Columns in CustomerTicketSearch (ResultShort).

- Fixed bug#9146 - Signed SMIME mails with altered content shows a not clear message.

- Fixed bug#9145 - SMIME sign verification errors are not displayed in TicketZoom.

- Fixed bug#9140 - Postmaster Filter for empty subjects does not work.

- Fixed bug#9121 - Filenames with Unicode NFD are incorrectly reported as NFC by Main::DirectoryRead().

- Fixed bug#9108 - Check for opened/closed tickets not working with Ticket::SubjectFormat = Right.

- Fixed bug#8839 - DateChecksum followup doesn't get correctly SystemID.

- Updated Russian translation, thanks to Vadim Goncharov!

- Fixed bug#9101 - Not possible to create dropdown with autocomplete attribute.

- Fixed bug#9096 - All services list is shown instead of only default services.

- Fixed bug#8470 - reports: Can't open '/opt/otrs/otrs_vemco/var/tmp/CacheFileStorable/DynamicF ield/f3b7e10730fb6c9cab5ae0e7f7e034f3'.

- Added new translation for Spanish (Colombia), thanks to John Edisson Ortiz Roman!

- Fixed bug#9054 - Link Object deletes all links under certain conditions.

- Fixed bug#8944 - do not backup the cache.

- Fixed bug#9057 - Generating a PDF with bin/ produces lots of warnings.

- Fixed bug#8929 - Fix problems with empty ticket search results while Ticket::Frontend::AgentTicketSearch###ExtendedSearchCond ition is inactive.

- Fixed bug#9042 - Add X-Spam-Score to Ticket.xml.

- Fixed bug#9047 - HistoryTicketGet caches info on disk directly.

- Fixed bug#8923 - Alert message shown, if parent window is reloaded while bulk action popup is open.

- Fixed bug#9030 - Wrong handling of Invalid YAML in Scheduler Tasks.

- Updated CKEditor to version 3.6.6.

- Updated Polish translation, thanks to Pawel @!

- Follow-up fix for bug#8805 - Cron missing as RPM dependency on RHEL. Changed dependency on 'anacron' to 'vixie-cron' on RHEL5.

- Fixed bug#9020 - Generic Ticket Connector does not support attachments with ContentType without charset.

- Fixed bug#8545 - Attachment download not possible if pop up of another action is open.

- Fixed bug#9009 - Empty Multiselect Dynamic Fields provokes an error.

- Fixed bug#8589 - Bulk-Action not possible for single ticket.

- Fixed bug#7198 - Broken repository selection width in Package Manager.

- Fixed bug#8457 - Error if accessing AgentTicketSearch from AgentTicketPhone in IE8.

- Fixed bug#8695 - Table head of Customer Ticket History does not resize on window resize.

- Fixed bug#8533 - Apache will not start if you use mod_perl on Fedora 16 or 17.

- Fixed bug#8974 - Event Based Notification does not populate REALNAME with Customer User data.

- update to 3.1.12

- Fixed bug#8933 - ArticleStorageInit permission check problem.

- Fixed bug#8763 - Please add charset conversion for customer companies.

- Fixed bug#1970 - Email attachments of type .msg (Outlook-Message) are converted.

- Fixed bug#8955 - Init script might fail on SUSE.

- Fixed bug#8936 - Ticket close date is empty when ticket is created in closed state.

- Fixed bug#8937 - '$' should be escaped in interpolated strings when JavaScript is meant.

- Fixed bug#8919 - Customer interface search results:
ticket can only be accessed via ticket number and subject.

- Fixed bug#8850 - CustomerTicketOverview - MouseOver Age isn't always correct.

- Fixed bug#8868 - Event Based Notification problem saving 'text' Dynamic Fields.

- Fixed bug#8914 - Syntax error in hash loop in TicketGet operation.

- Fixed bug#8749 - CustomerFrontend: missing dynamicfield in search results.

- Fixed bug#8873 - Bad example of customization of 'static' dynamic fields in AgentTicketOverviewSmall.

- Fixed bug#8791 - IMAPTLS fails with some Microsoft Exchange servers.

- Fixed bug#8841 - Search for Dynamic Fields shows all tickets (on 'enter' key pressed).

- Fixed bug#8861 - Ticket History overlaid calender choice function.

- Fixed bug#8862 - GI debugger GUI does not show SOAP XML tags correctly.

- Fixed bug#8566 - Cannot download attachment if filename has character #.

- Fixed bug#8833 - Article table in TicketZoom does not scroll correctly.

- Fixed bug#8673 - Richtext-Editor popups broken on Customer-Interface.

- Fixed bug#8859 - Package upgrade does not work if an installed testpackage should be upgraded with a newer regular package.

- Fixed bug#8678 - 'WidgetAction Toggle' is always shown as 'Expanded' when nesting elements

- Fixed bug#8378 - Validation fails if the ID of the element contains a dot (.) or a colon (:)

- Fixed bug#8847 - Inline PGP message description routine does not add any info, thanks to IB Development Team.

- Fixed bug#8848 - AgentTicketEmail does not preserve PGP Signatures set if attachment is added.

- Fixed bug#8149 - Wrong handling of subject when SubjectFormat=right.

- Updated Polish translation, thanks to Pawel!

- Fixed bug#8820 - Service rcotrs restart fails because a race condition happens.

- Fixed bug#8819 - Syntax error (stop crontab command) in SuSE rc script.

- Removed auto cleanup of expired sessions in CreateSessionID() to improve the scalability of the hole system.

- Fixed bug#8667 - TicketSplit does not use QueueID of old Ticket for ACL Checking.

- Fixed bug#8780 - 508 Compliance: Text descriptions of 'Responsible Tickets' and 'Locked Tickets' links are insufficient for screen reader users.

- Fixed bug#8812 - Encrypted email doesn't see properly in Outlook.

- Fixed bug#8214 - OTRS Init script on Red Hat fails to check scheduler.

- Fixed bug#8850 - Cron missing as RPM dependency on Red Hat Enterprise Linux.

- Fixed bug#7274 - Ticket QueueView sorts by priority on first page but subsequent pages sort incorrectly by Age.

- Fixed bug#8792 - TriggerEscalationStopEvents logs as loglevel 'error'.

- Fixed bug#8743 - creates To, CC, BCC filelds without spaces after comma.

- Fixed bug#8606 - Escalation notifications should not be sent to agents who are set out-of-office.

- Fixed bug#8740 - insufficient handling of system() return values.

- Fixed bug#8622 - Storing a new GI Invoker or Operation with an existing name doesn't complain anything.

- Fixed bug#8770 - AJAX Removes Default Options (follow-up fix).

- Improved caching for Services and Service Lists.

- Update ITSM to 3.1.7

- News

- In AgentTicketZoom the service and the sla are now shown as links to the service zoom / sla zoom screens.

- Updated Polish translation, thanks to Pawel!

- Added feature in bin/ script to delete config items by class together with the deployment state.

- Added CustomerCompany field type that allows to link CI's with Customer Companies registered in OTRS.

- Enhanced Import/Export screen to show a summary after importing.

- Added new optional sysconfig option to check if config item names are unique.

- Added attachment support for ITSM config items. This will replace the OTRS FeatureAddOn OTRSCIAttachment.
Please uninstall this FeatureAddon BEFORE you upgrade to OTRS::ITSM 3.1.7 (no attachment data will be lost)!

- Bug Fixes

- Bug# 5928 - Print PDF: Newline not interpreted.

- Bug# 8723 - Setting the planned start and planned end time to the same value causes an error.

- Bug# 8785 - Poor performance of ServiceGet with many child services.

- Bug# 8626 - AgentTicketAddtlITSMField, Ticket states set to first state after reload.

- Bug# 8852 - No Impact and Criticality in CustomerTicketZoom.

- Bug# 7786 - Search by 'type' not displaying correct results from page 2 on.

- Bug# 8804 - Reorder of workorders based on actual startime.

- Bug# 8686 - CI-Search can not handle > 1000 CIs per class

- Bug# 8863 - Problem with ChangeManagement DropDowns in Conditions Mask.

- Bug# 8834 - Broken changes created from template when no time offset.

- Bug# 8830 - CI version header should be clickable in all columns.

- Bug# 8613 - Wrong date if a workorder has been created from a template.

- Bug# 8881 - Searching for a config item number = 0 or a config item name = 0 (without wildcards) finds results where it should not.

- Bug# 8882 - Error message from ToolBarMyCAB.

- Bug# 8614 - Update agent notification doesn't contain agent name.

- Bug# 8615 - Notification not sent for ChangeStateUpdate to pending PIR.

- Bug# 7508 - Autocomplete uses milliseconds rather than seconds.

- rebase perm patch

- fix changes file


Update the affected otrs packages.

See Also

Plugin Details

Severity: Medium

ID: 75111

File Name: openSUSE-2013-639.nasl

Version: $Revision: 1.1 $

Type: local

Agent: unix

Published: 2014/06/13

Modified: 2014/06/13

Dependencies: 12634

Risk Information

Risk Factor: Medium

Vulnerability Information

CPE: p-cpe:/a:novell:opensuse:otrs, p-cpe:/a:novell:opensuse:otrs-itsm, cpe:/o:novell:opensuse:12.2, cpe:/o:novell:opensuse:12.3

Required KB Items: Host/local_checks_enabled, Host/SuSE/release, Host/SuSE/rpm-list

Patch Publication Date: 2013/08/02

Reference Information

CVE: CVE-2013-2625, CVE-2013-2637, CVE-2013-3551, CVE-2013-4088, CVE-2013-4717, CVE-2013-4718

OSVDB: 92086, 92087, 93628, 94436, 95014, 95015