Best Practical RT (Request Tracker) 5.0 through 5.0.7 allows XSS via JavaScript injection in an Asset name.

The remote Ubuntu 22.04 LTS / 24.04 LTS / 25.04 host has packages installed that are affected by multiple vulnerabilities as referenced in the USN-7692-1 advisory.

    It was discovered that Request Tracker was susceptible to timing attacks. An attacker could possibly use     this issue to access sensitive information. This issue only affected Ubuntu 22.04 LTS. (CVE-2021-38562)

    It was discovered that Request Tracker was susceptible to cross-site scripting attacks when malicious     attachments were supplied. An attacker could possibly use this issue to execute arbitrary code. This issue     only affected Ubuntu 22.04 LTS. (CVE-2022-25802)

    It was discovered that Request Tracker would incorrectly redirect users in certain instances. An attacker     could possibly use this issue to cause a denial of service. This issue only affected Ubuntu 22.04 LTS.
    (CVE-2022-25803)

    Tom Wolters discovered that Request Tracker could leak information when malicious email headers were     supplied. An attacker could possibly use this issue to access sensitive information. This issue only     affected Ubuntu 22.04 LTS. (CVE-2023-41259, CVE-2023-41260)

    It was discovered that Request Tracker could leak information through its transaction search. An attacker     with access to the transaction query builder of Request Tracker could possibly use this issue to access     sensitive information. This issue only affected Ubuntu 22.04 LTS. (CVE-2023-45024)

    It was discovered that Request Tracker erroneously stored ticket information in a web browser's cache. An     attacker with direct access to a system could possibly use this issue to access sensitive information.
    This issue only affected Ubuntu 22.04 LTS and Ubuntu 24.04 LTS. (CVE-2024-3262)

    It was discovered that Request Tracker made use of an obsolete cryptographic algorithm for emails sent     with S/MIME encryption. An attacker could possibly use this issue to access sensitive information.
    (CVE-2025-2545)

    It was discovered that Request Tracker was susceptible to cross-site scripting attacks when malicious     parameters were included in a search URL. An attacker could possibly use this issue to execute arbitrary     code. (CVE-2025-30087)

    It was discovered that Request Tracker was susceptible to cross-site scripting attacks when malicious     permalinks or assets were provided. An attacker could possibly use this issue to execute arbitrary code.
    (CVE-2025-31500, CVE-2025-31501)

Tenable has extracted the preceding description block directly from the Ubuntu security advisory.

Note that Nessus has not tested for these issues but has instead relied only on the application's self-reported version number.

The Linux/Unix host has one or more packages installed that are impacted by a vulnerability without a vendor supplied patch available.

  - Best Practical RT (Request Tracker) 5.0 through 5.0.7 allows XSS via JavaScript injection in an Asset     name. (CVE-2025-31500)

Note that Nessus relies on the presence of the package as reported by the vendor.

The remote Debian 12 host has packages installed that are affected by multiple vulnerabilities as referenced in the dsa-5909 advisory.

    - -------------------------------------------------------------------------     Debian Security Advisory DSA-5909-1                   security@debian.org     https://www.debian.org/security/                     Salvatore Bonaccorso     April 30, 2025                        https://www.debian.org/security/faq
    - -------------------------------------------------------------------------

    Package        : request-tracker5     CVE ID         : CVE-2024-3262 CVE-2025-2545 CVE-2025-30087 CVE-2025-31500                      CVE-2025-31501     Debian Bug     : 1068453

    Multiple vulnerabilities have been discovered in Request Tracker, an     extensible trouble-ticket tracking system, which could result in     information disclosure, cross-site scripting and use of weak encryption     for S/MIME emails.

    For the stable distribution (bookworm), these problems have been fixed     in version 5.0.3+dfsg-3~deb12u3.

    We recommend that you upgrade your request-tracker5 packages.

    For the detailed security status of request-tracker5 please refer to its     security tracker page at:
    https://security-tracker.debian.org/tracker/request-tracker5

    Further information about Debian Security Advisories, how to apply     these updates to your system and frequently asked questions can be     found at: https://www.debian.org/security/

    Mailing list: debian-security-announce@lists.debian.org

Tenable has extracted the preceding description block directly from the Debian security advisory.

Note that Nessus has not tested for these issues but has instead relied only on the application's self-reported version number.

ID	Name	Product	Family	Severity
252276	Ubuntu 22.04 LTS / 24.04 LTS / 25.04 : Request Tracker vulnerabilities (USN-7692-1)	Nessus	Ubuntu Local Security Checks	low
250827	Linux Distros Unpatched Vulnerability : CVE-2025-31500	Nessus	Misc.	medium
235038	Debian dsa-5909 : request-tracker5 - security update	Nessus	Debian Local Security Checks	medium

Detections

Analytics

CVE-2025-31500

medium

Tenable Plugins

low

medium

medium