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Ubuntu 22.04 LTS / 24.04 LTS / 25.04 : Request Tracker vulnerabilities (USN-7692-1)

low Nessus Plugin ID 252276

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Synopsis

The remote Ubuntu host is missing one or more security updates.

Description

The remote Ubuntu 22.04 LTS / 24.04 LTS / 25.04 host has packages installed that are affected by multiple vulnerabilities as referenced in the USN-7692-1 advisory.

 It was discovered that Request Tracker was susceptible to timing attacks. An attacker could possibly use this issue to access sensitive information. This issue only affected Ubuntu 22.04 LTS. (CVE-2021-38562)

 It was discovered that Request Tracker was susceptible to cross-site scripting attacks when malicious attachments were supplied. An attacker could possibly use this issue to execute arbitrary code. This issue only affected Ubuntu 22.04 LTS. (CVE-2022-25802)

 It was discovered that Request Tracker would incorrectly redirect users in certain instances. An attacker could possibly use this issue to cause a denial of service. This issue only affected Ubuntu 22.04 LTS.
 (CVE-2022-25803)

 Tom Wolters discovered that Request Tracker could leak information when malicious email headers were supplied. An attacker could possibly use this issue to access sensitive information. This issue only affected Ubuntu 22.04 LTS. (CVE-2023-41259, CVE-2023-41260)

 It was discovered that Request Tracker could leak information through its transaction search. An attacker with access to the transaction query builder of Request Tracker could possibly use this issue to access sensitive information. This issue only affected Ubuntu 22.04 LTS. (CVE-2023-45024)

 It was discovered that Request Tracker erroneously stored ticket information in a web browser's cache. An attacker with direct access to a system could possibly use this issue to access sensitive information.
 This issue only affected Ubuntu 22.04 LTS and Ubuntu 24.04 LTS. (CVE-2024-3262)

 It was discovered that Request Tracker made use of an obsolete cryptographic algorithm for emails sent with S/MIME encryption. An attacker could possibly use this issue to access sensitive information.
 (CVE-2025-2545)

 It was discovered that Request Tracker was susceptible to cross-site scripting attacks when malicious parameters were included in a search URL. An attacker could possibly use this issue to execute arbitrary code. (CVE-2025-30087)

 It was discovered that Request Tracker was susceptible to cross-site scripting attacks when malicious permalinks or assets were provided. An attacker could possibly use this issue to execute arbitrary code.
 (CVE-2025-31500, CVE-2025-31501)

Tenable has extracted the preceding description block directly from the Ubuntu security advisory.

Note that Nessus has not tested for these issues but has instead relied only on the application's self-reported version number.

Solution

Update the affected packages.

See Also

https://ubuntu.com/security/notices/USN-7692-1

Plugin Details

Severity: Low

ID: 252276

File Name: ubuntu_USN-7692-1.nasl

Version: 1.1

Type: local

Agent: unix

Published: 8/19/2025

Updated: 8/19/2025

Supported Sensors: Frictionless Assessment AWS, Frictionless Assessment Azure, Frictionless Assessment Agent, Nessus Agent, Agentless Assessment, Continuous Assessment, Nessus

Risk Information

VPR

Risk Factor: Low

Score: 3.6

CVSS v2

Risk Factor: Medium

Base Score: 5

Temporal Score: 3.7

Vector: CVSS2#AV:N/AC:L/Au:N/C:P/I:N/A:N

CVSS Score Source: CVE-2021-38562

CVSS v3

Risk Factor: High

Base Score: 7.5

Temporal Score: 6.5

Vector: CVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

Temporal Vector: CVSS:3.0/E:U/RL:O/RC:C

CVSS Score Source: CVE-2023-45024

CVSS v4

Risk Factor: Low

Base Score: 2.3

Threat Score: 0.6

Threat Vector: CVSS:4.0/E:U

Vector: CVSS:4.0/AV:N/AC:H/AT:N/PR:N/UI:P/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N

CVSS Score Source: CVE-2025-2545

Vulnerability Information

CPE: cpe:/o:canonical:ubuntu_linux:22.04:-:lts, p-cpe:/a:canonical:ubuntu_linux:rt5-standalone, p-cpe:/a:canonical:ubuntu_linux:rt5-db-sqlite, cpe:/o:canonical:ubuntu_linux:24.04:-:lts, p-cpe:/a:canonical:ubuntu_linux:request-tracker5, cpe:/o:canonical:ubuntu_linux:25.04, p-cpe:/a:canonical:ubuntu_linux:rt5-apache2, p-cpe:/a:canonical:ubuntu_linux:rt5-clients, p-cpe:/a:canonical:ubuntu_linux:rt5-db-postgresql, p-cpe:/a:canonical:ubuntu_linux:rt5-db-mysql, p-cpe:/a:canonical:ubuntu_linux:rt5-fcgi

Required KB Items: Host/cpu, Host/Debian/dpkg-l, Host/Ubuntu, Host/Ubuntu/release

Exploit Ease: No known exploits are available

Patch Publication Date: 8/13/2025

Vulnerability Publication Date: 10/18/2021

Reference Information

CVE: CVE-2021-38562, CVE-2022-25802, CVE-2022-25803, CVE-2023-41259, CVE-2023-41260, CVE-2023-45024, CVE-2024-3262, CVE-2025-2545, CVE-2025-30087, CVE-2025-31500, CVE-2025-31501

USN: 7692-1