ManageEngine ServiceDesk Plus < 16.0 Build 16020

critical Nessus Plugin ID 380282

Synopsis

The remote web server hosts an application that is affected by a vulnerability.

Description

The version of ManageEngine ServiceDesk Plus installed on the remote host is prior to 16.0 Build 16020. It is, therefore, affected by a vulnerability as referenced in the service-desk_cve-2026-120985 advisory.

- An authentication bypass vulnerability allowed unauthorized access to the Application when LDAP Authentication mode was enabled and the LDAP server's DenyUnauthenticatedBind setting was set to False.
(CVE-2026-120985)

Note that Nessus has not tested for this issue but has instead relied only on the application's self-reported version number.

Solution

Upgrade to ManageEngine ServiceDesk Plus version 16.0 Build 16020 or later.

Plugin Details

Severity: Critical

ID: 380282

File Name: manageengine-servicedesk-plus-cve-2026-120985.nasl

Version: 1.1

Type: Remote

Family: CGI abuses

Published: 11/13/2026

Updated: 11/13/2026

Supported Sensors: Nessus

Risk Information

CVSS v2

Risk Factor: Medium

Base Score: 6.8

Temporal Score: 5

Vector: CVSS2#AV:N/AC:M/Au:N/C:P/I:P/A:P

CVSS Score Source: CVE-2026-120985

CVSS v3

Risk Factor: Critical

Base Score: 9.8

Temporal Score: 8.5

Vector: CVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H

Temporal Vector: CVSS:3.0/E:U/RL:O/RC:C

Vulnerability Information

CPE: cpe:/a:zohocorp:manageengine_servicedesk_plus

Required KB Items: installed_sw/manageengine_servicedesk

Exploit Ease: No known exploits are available

Patch Publication Date: 10/30/2026

Vulnerability Publication Date: 10/30/2026

Reference Information

CVE: CVE-2026-120985

Detections

Analytics