Detections
Analytics

Atlassian Jira Service Management Data Center and Server 10.3.0 < 10.3.16 (JSDSERVER-16497)

high Nessus Plugin ID 298045

Synopsis

The remote Atlassian Jira Service Management Data Center and Server (Jira Service Desk) host is missing a security update.

Description

The version of Atlassian Jira Service Management Data Center and Server (Jira Service Desk) running on the remote host is affected by a vulnerability as referenced in the JSDSERVER-16497 advisory.

 - Versions of the package cross-spawn before 6.0.6, from 7.0.0 and before 7.0.5 are vulnerable to Regular Expression Denial of Service (ReDoS) due to improper input sanitization. An attacker can increase the CPU usage and crash the program by crafting a very large and well crafted string. (CVE-2024-21538)

Note that Nessus has not tested for this issue but has instead relied only on the application's self-reported version number.

Solution

Upgrade to Atlassian Jira Service Management Data Center and Server version 10.3.16 or later.

See Also

https://jira.atlassian.com/browse/JSDSERVER-16497

Plugin Details

Severity: High

ID: 298045

File Name: jira_service_desk_JSDSERVER-16497.nasl

Version: 1.1

Type: local

Agent: windows, macosx, unix

Family: Misc.

Published: 2/5/2026

Updated: 2/5/2026

Configuration: Enable thorough checks (optional)

Supported Sensors: Nessus Agent, Nessus

Risk Information

VPR

Risk Factor: Low

Score: 3.6

CVSS v2

Risk Factor: High

Base Score: 7.8

Temporal Score: 5.8

Vector: CVSS2#AV:N/AC:L/Au:N/C:N/I:N/A:C

CVSS Score Source: CVE-2024-21538

CVSS v3

Risk Factor: High

Base Score: 7.5

Temporal Score: 6.5

Vector: CVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:N/A:H

Temporal Vector: CVSS:3.0/E:U/RL:O/RC:C

CVSS v4

Risk Factor: High

Base Score: 8.7

Threat Score: 6.6

Threat Vector: CVSS:4.0/E:U

Vector: CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:N/VI:N/VA:H/SC:N/SI:N/SA:N

Vulnerability Information

CPE: cpe:/a:atlassian:jira_service_desk

Required KB Items: installed_sw/JIRA Service Desk Application

Exploit Ease: No known exploits are available

Patch Publication Date: 1/16/2026

Vulnerability Publication Date: 11/8/2024

Reference Information

CVE: CVE-2024-21538