Detections
Analytics

Linux Distros Unpatched Vulnerability : CVE-2019-12497

medium Nessus Plugin ID 254757

Synopsis

The Linux/Unix host has one or more packages installed with a vulnerability that the vendor indicates will not be patched.

Description

The Linux/Unix host has one or more packages installed that are impacted by a vulnerability without a vendor supplied patch available.

 - An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes. (CVE-2019-12497)

Note that Nessus relies on the presence of the package as reported by the vendor.

Solution

There is no known solution at this time.

See Also

https://ubuntu.com/security/CVE-2019-12497

Plugin Details

Severity: Medium

ID: 254757

File Name: unpatched_CVE_2019_12497.nasl

Version: 1.1

Type: local

Agent: unix

Family: Misc.

Published: 8/25/2025

Updated: 8/25/2025

Supported Sensors: Agentless Assessment, Frictionless Assessment Agent, Frictionless Assessment AWS, Frictionless Assessment Azure, Nessus Agent, Nessus

Risk Information

VPR

Risk Factor: Low

Score: 1.4

CVSS v2

Risk Factor: Medium

Base Score: 5

Temporal Score: 3.7

Vector: CVSS2#AV:N/AC:L/Au:N/C:P/I:N/A:N

CVSS Score Source: CVE-2019-12497

CVSS v3

Risk Factor: Medium

Base Score: 5.3

Temporal Score: 4.6

Vector: CVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N

Temporal Vector: CVSS:3.0/E:U/RL:O/RC:C

Vulnerability Information

CPE: cpe:/o:canonical:ubuntu_linux:18.04:-:lts, cpe:/o:canonical:ubuntu_linux:16.04:-:lts, p-cpe:/a:canonical:ubuntu_linux:otrs2

Required KB Items: Host/cpu, Host/local_checks_enabled, global_settings/vendor_unpatched, Host/OS/identifier

Exploit Ease: No known exploits are available

Vulnerability Publication Date: 6/17/2019

Reference Information

CVE: CVE-2019-12497