Detections
Analytics

SolarWinds Web Help Desk < 12.8.7 XXE Vulnerability

medium Nessus Plugin ID 243273

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Synopsis

The remote host is missing one or more security updates.

Description

The version of Solarwinds Web Help Desk installed on the remote host is prior to 12.8.7. It is, therefore, affected by a vulnerability. SolarWinds Web Help Desk was reported to be affected by an XML External Entity Injection (XXE) vulnerability that could lead to information disclosure. A valid, low-privilege access is required unless the attacker had access to the local server to modify configuration files.

Note that Nessus has not tested for these issues but has instead relied only on the application's self-reported version number.

Solution

Upgrade to Solarwinds Web Help Desk version 12.8.7 or later.

See Also

http://www.nessus.org/u?15e5fa7d

Plugin Details

Severity: Medium

ID: 243273

File Name: solarwinds_web_help_desk_12_8_7.nasl

Version: 1.1

Type: combined

Agent: windows

Family: CGI abuses

Published: 8/1/2025

Updated: 8/1/2025

Supported Sensors: Nessus Agent, Nessus

Risk Information

VPR

Risk Factor: Medium

Score: 4.4

CVSS v2

Risk Factor: Medium

Base Score: 4.9

Vector: CVSS2#AV:N/AC:H/Au:S/C:C/I:N/A:N

CVSS Score Source: CVE-2025-26400

CVSS v3

Risk Factor: Medium

Base Score: 5.3

Vector: CVSS:3.0/AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:N/A:N

Vulnerability Information

CPE: cpe:/a:solarwinds:web_help_desk

Required KB Items: installed_sw/Solarwinds Web Help Desk

Patch Publication Date: 7/29/2025

Vulnerability Publication Date: 7/29/2025

Reference Information

CVE: CVE-2025-26400

IAVA: 2025-A-0558