Atlassian JIRA Service Desk 5.3.x < 5.3.3 / 5.4.x < 5.4.2 / 5.5.x < 5.5.1 Impersonation (JSDSERVER-12312)

critical Nessus Plugin ID 170980


The remote web server hosts a web application that is affected by an authentication vulnerability.


The instance of Atlassian Service Desk hosted on the remote web server is 5.3 prior to 5.3.3, 5.4 prior to 5.4.2 or 5.5 prior to 5.5.1. Is is, therefore, affected by an authentication vulnerability. A remote attacker included on Jira issues or requests with other users can impersonate those users if they are forwarded or otherwise gain access to emails containing a 'View Request' link from one of those users.

Note that Nessus has not tested for this issue but has instead relied only on the application's self-reported version number


Upgrade to Atlassian JIRA Service Desk Server 5.3.3 / 5.4.2 / 5.5.1 or later

See Also

Plugin Details

Severity: Critical

ID: 170980

File Name: jira_service_desk_JSDSERVER-12312.nasl

Version: 1.3

Type: local

Agent: windows, macosx, unix

Family: Misc.

Published: 2/3/2023

Updated: 7/6/2023

Configuration: Enable thorough checks

Supported Sensors: Nessus Agent, Nessus

Risk Information


Risk Factor: Medium

Score: 6.0


Risk Factor: High

Base Score: 9.4

Temporal Score: 7

Vector: CVSS2#AV:N/AC:L/Au:N/C:C/I:C/A:N

CVSS Score Source: CVE-2023-22501


Risk Factor: Critical

Base Score: 9.1

Temporal Score: 7.9

Vector: CVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N

Temporal Vector: CVSS:3.0/E:U/RL:O/RC:C

Vulnerability Information

CPE: cpe:/a:atlassian:jira_service_desk

Required KB Items: installed_sw/JIRA Service Desk Application

Exploit Ease: No known exploits are available

Patch Publication Date: 1/19/2023

Vulnerability Publication Date: 2/1/2023

Reference Information

CVE: CVE-2023-22501

IAVA: 2023-A-0066-S