ManageEngine ServiceDesk Plus < 14.0 Build 14001 Multiple Vulnerabilities

medium Nessus Plugin ID 168361


The remote web server hosts an application that is affected by multiple vulnerabilities.


The version of ManageEngine ServiceDesk Plus running on the remote host is prior to 14.0 Build 14001. It is, therefore, affected by multiple vulnerabilities, including the following:

- An XML external entity (XXE) vulnerability due to a flaw in the Analytics Plus integration.
Threat actors with admin role access can retrieve local files from the server. (CVE-2022-40771)

- A privilege escalation vulnerability allows an adversary to access restricted data in the Postgres database setup by using a specific PostgreSQL function in the query, which enables bypassing the validation mechanism. (CVE-2022-40772)

Note that Nessus has not tested for these issues but has instead relied only on the application's self-reported version number.


Upgrade to ManageEngine ServiceDesk Plus version 14.0 Build 14001, or later.

See Also

Plugin Details

Severity: Medium

ID: 168361

File Name: manageengine_servicedesk_14001.nasl

Version: 1.3

Type: remote

Family: CGI abuses

Published: 12/2/2022

Updated: 3/16/2023

Supported Sensors: Nessus

Risk Information


Risk Factor: Low

Score: 3.6


Risk Factor: Medium

Base Score: 6.8

Temporal Score: 5

Vector: CVSS2#AV:N/AC:L/Au:S/C:C/I:N/A:N

CVSS Score Source: CVE-2022-40772


Risk Factor: Medium

Base Score: 6.5

Temporal Score: 5.7

Vector: CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N

Temporal Vector: CVSS:3.0/E:U/RL:O/RC:C

Vulnerability Information

CPE: cpe:/a:zohocorp:manageengine_servicedesk_plus

Required KB Items: installed_sw/manageengine_servicedesk

Exploit Ease: No known exploits are available

Patch Publication Date: 10/14/2022

Vulnerability Publication Date: 11/23/2022

Reference Information

CVE: CVE-2022-40771, CVE-2022-40772

IAVA: 2022-A-0497-S