ManageEngine ServiceDesk Plus MSP < 13.0 Build 13001 XXE

medium Nessus Plugin ID 168353


The remote web server hosts an application that is affected by an XML external entity (XXE) vulnerability.


An XML external entity (XXE) vulnerability exists in ManageEngine ServiceDesk Plus MSP prior to 13.0 Build 13001 due to a flaw in the Analytics Plus integration. Threat actors with admin role access can retrieve local files from the server running the affected products.

Note that Nessus has not tested for this issue but has instead relied only on the application's self-reported version number.


Upgrade to ManageEngine ServiceDesk Plus MSP version 13.0 Build 13001, or later.

See Also

Plugin Details

Severity: Medium

ID: 168353

File Name: manageengine_servicedesk_msp_13001.nasl

Version: 1.3

Type: remote

Family: CGI abuses

Published: 12/2/2022

Updated: 3/16/2023

Risk Information


Risk Factor: Low

Score: 3.6


Risk Factor: Medium

Base Score: 6.1

Temporal Score: 4.5

Vector: AV:N/AC:L/Au:M/C:C/I:N/A:N

Temporal Vector: E:U/RL:OF/RC:C

CVSS Score Source: CVE-2022-40771


Risk Factor: Medium

Base Score: 4.9

Temporal Score: 4.3

Vector: CVSS:3.0/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:N/A:N

Temporal Vector: E:U/RL:O/RC:C

Vulnerability Information

CPE: cpe:/a:zohocorp:manageengine_servicedesk_plus_msp

Required KB Items: installed_sw/manageengine_servicedesk

Exploit Ease: No known exploits are available

Patch Publication Date: 10/27/2022

Vulnerability Publication Date: 11/23/2022

Reference Information

CVE: CVE-2022-40771

IAVA: 2022-A-0497-S