ManageEngine ServiceDesk Plus Multiple Versions Authentication Bypass

critical Nessus Plugin ID 157383


The remote web server hosts an application that is affected by an authentication bypass vulnerability.


Zoho ManageEngine ServiceDesk Plus versions 11.3 before 11302, 11.2 before 11208, 11.1 before 11145 and 11.0 before 11012 are vulnerable to authentication bypass that allows a few REST-API URLs without authentication.

Note that Nessus has not tested for this issue but has instead relied only on the application's self-reported version number.


Upgrade to ManageEngine ServiceDesk Plus version 11.3 build 11302, 11.2 build 11208, 11.1 build 11145 or 11.0 build 11012 or later.

See Also

Plugin Details

Severity: Critical

ID: 157383

File Name: manageengine_servicedesk_cve-2021-37415.nasl

Version: 1.3

Type: remote

Family: CGI abuses

Published: 2/4/2022

Updated: 4/25/2023

Risk Information


Risk Factor: High

Score: 7.4


Risk Factor: High

Base Score: 7.5

Temporal Score: 6.2

Vector: CVSS2#AV:N/AC:L/Au:N/C:P/I:P/A:P

CVSS Score Source: CVE-2021-37415


Risk Factor: Critical

Base Score: 9.8

Temporal Score: 9.1

Vector: CVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H

Temporal Vector: CVSS:3.0/E:F/RL:O/RC:C

Vulnerability Information

CPE: cpe:/a:manageengine:servicedesk_plus

Required KB Items: installed_sw/manageengine_servicedesk

Exploit Available: true

Exploit Ease: Exploits are available

Patch Publication Date: 7/22/2021

Vulnerability Publication Date: 7/22/2021

CISA Known Exploited Vulnerability Due Dates: 12/15/2021

Reference Information

CVE: CVE-2021-37415