Debian DLA-1592-1 : otrs2 security update

Medium Nessus Plugin ID 119120


The remote Debian host is missing a security update.


Two security vulnerabilities were discovered in OTRS, a Ticket Request System, that may lead to privilege escalation or arbitrary file write.


An attacker who is logged into OTRS as an admin user may manipulate the URL to cause execution of JavaScript in the context of OTRS.


An attacker who is logged into OTRS as a user may manipulate the submission form to cause deletion of arbitrary files that the OTRS web server user has write access to.

Please also read the upstream advisory for CVE-2018-19141. If you think you might be affected then you should consider to run the mentioned clean-up SQL statements to remove possible affected records. or-otrs-framework/

For Debian 8 'Jessie', these problems have been fixed in version 3.3.18-1+deb8u7.

We recommend that you upgrade your otrs2 packages.

NOTE: Tenable Network Security has extracted the preceding description block directly from the DLA security advisory. Tenable has attempted to automatically clean and format it as much as possible without introducing additional issues.


Upgrade the affected otrs, and otrs2 packages.

See Also

Plugin Details

Severity: Medium

ID: 119120

File Name: debian_DLA-1592.nasl

Version: 1.2

Type: local

Agent: unix

Published: 2018/11/26

Updated: 2018/12/13

Dependencies: 12634

Risk Information

Risk Factor: Medium

CVSS v2.0

Base Score: 5.5

Vector: CVSS2#AV:N/AC:L/Au:S/C:N/I:P/A:P

CVSS v3.0

Base Score: 6.5

Vector: CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N

Vulnerability Information

CPE: p-cpe:/a:debian:debian_linux:otrs, p-cpe:/a:debian:debian_linux:otrs2, cpe:/o:debian:debian_linux:8.0

Required KB Items: Host/local_checks_enabled, Host/Debian/release, Host/Debian/dpkg-l

Patch Publication Date: 2018/11/23

Reference Information

CVE: CVE-2018-19141, CVE-2018-19143