FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.211, checkIpByMask() in app/Misc/Helper.php checks whether the input IP contains a / character. Plain IP addresses never contain /, so the function always returns false without checking any CIDR ranges. The entire 10.0.0.0/8 and 172.16.0.0/12 private ranges are unprotected. This issue has been patched in version 1.8.211.
https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-c9v3-4c59-x5q2
https://github.com/freescout-help-desk/freescout/releases/tag/1.8.211
https://github.com/freescout-help-desk/freescout/commit/ca6d5bb572d3e8f52a0e654a8623a53cb0fdd580
Published: 2026-03-31
Updated: 2026-04-01
Base Score: 6.4
Vector: CVSS2#AV:N/AC:L/Au:N/C:P/I:P/A:N
Severity: Medium
Base Score: 5.3
Vector: CVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N
Severity: Medium
Base Score: 6.9
Vector: CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:L/VI:L/VA:N/SC:N/SI:N/SA:N
Severity: Medium
EPSS: 0.00039