The endpoint POST /api/staff/get-new-tickets concatenates the user-controlled parameter departmentId directly into the SQL WHERE clause without parameter binding. As a result, an authenticated staff user (level ≥ 1) can inject SQL to alter the filter logic, effectively bypassing department scoping and disclosing tickets beyond their intended access.This issue affects OpenSupports: 4.11.0.
Published: 2025-10-03
Updated: 2026-04-15
Base Score: 6.5
Vector: CVSS2#AV:N/AC:L/Au:S/C:P/I:P/A:P
Severity: Medium
Base Score: 8.8
Vector: CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
Severity: High
Base Score: 7.1
Vector: CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:H/VI:L/VA:N/SC:N/SI:N/SA:N
Severity: High
EPSS: 0.00047