An issue was discovered in Zammad before 3.5.1. An Agent with Customer permissions in a Group can bypass intended access control on internal Articles via the Ticket detail view.
https://zammad.com/en/advisories/zaa-2020-23
https://github.com/zammad/zammad/commit/cf5a5e396058d4b134dd33d0a62b11c1733c98ab