CVE-2020-1777

medium

Description

Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.

References

https://otrs.com/release-notes/otrs-security-advisory-2020-15/

Details

Source: Mitre, NVD

Published: 2020-10-15

Updated: 2026-06-17

Risk Information

CVSS v2

Base Score: 5

Vector: CVSS2#AV:N/AC:L/Au:N/C:P/I:N/A:N

Severity: Medium

CVSS v3

Base Score: 5.3

Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N