CVE-2020-15487

critical

Description

Re:Desk 2.3 contains a blind unauthenticated SQL injection vulnerability in the getBaseCriteria() function in the protected/models/Ticket.php file. By modifying the folder GET parameter, it is possible to execute arbitrary SQL statements via a crafted URL. Unauthenticated remote command execution is possible by using this SQL injection to update certain database values, which are then executed by a bizRule eval() function in the yii/framework/web/auth/CAuthManager.php file. Resultant authorization bypass is also possible, by recovering or modifying password hashes and password reset tokens, allowing for administrative privileges to be obtained.

References

https://www.re-desk.com/download-help-desk-software.html

https://labs.f-secure.com/advisories/redesk-v2-3-multiple-issues/

Details

Source: Mitre, NVD

Published: 2020-09-30

Updated: 2026-06-17

Risk Information

CVSS v2

Base Score: 7.5

Vector: CVSS2#AV:N/AC:L/Au:N/C:P/I:P/A:P

Severity: High

CVSS v3

Base Score: 9.8

Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H

Severity: Critical

EPSS

EPSS: 0.03147