CVE-2020-11467

high

Description

An issue was discovered in Deskpro before 2019.8.0. This product enables administrators to modify the helpdesk interface by editing /portal/api/style/edit-theme-set/template-sources theme templates, and uses TWIG as its template engine. While direct access to self and _self variables was not permitted, one could abuse the accessible variables in one's context to reach a native unserialize function via the code parameter. There, on could pass a crafted payload to trigger a set of POP gadgets in order to achieve remote code execution.

References

https://support.deskpro.com/en/news/posts/deskpro-v2019-8-0-released-security-update

https://support.deskpro.com/en/news/posts/deskpro-security-update-2019-09

https://blog.redforce.io/attacking-helpdesks-part-1-rce-chain-on-deskpro/

Details

Source: Mitre, NVD

Published: 2020-04-01

Updated: 2026-06-17

Risk Information

CVSS v2

Base Score: 6.5

Vector: CVSS2#AV:N/AC:L/Au:S/C:P/I:P/A:P

Severity: Medium

CVSS v3

Base Score: 7.2

Vector: CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:H/A:H

Severity: High

EPSS

EPSS: 0.04069