CVE-2019-9753

medium

Description

An issue was discovered in Open Ticket Request System (OTRS) 7.x before 7.0.5. An attacker who is logged into OTRS as an agent or a customer user can use the search result screens to disclose information from invalid system entities. Following is the list of affected entities: Custom Pages, FAQ Articles, Service Catalogue Items, ITSM Configuration Items.

References

https://community.otrs.com/security-advisory-2019-03-security-update-for-otrs-framework

Details

Source: Mitre, NVD

Published: 2019-06-03

Updated: 2026-06-17

Risk Information

CVSS v2

Base Score: 4

Vector: CVSS2#AV:N/AC:L/Au:S/C:P/I:N/A:N

Severity: Medium

CVSS v3

Base Score: 4.3

Vector: CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N

Severity: Medium

EPSS

EPSS: 0.00226