CVE-2019-13457

medium

Description

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on.

References

Advisories
More

http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html

http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html

http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html

https://www.otrs.com/category/release-and-security-notes-en/

https://otrs.com/release-notes/otrs-security-advisory-2019-11/

Details

Source: Mitre, NVD

Published: 2020-03-10

Updated: 2026-06-17

Risk Information

CVSS v2

Base Score: 4

Vector: CVSS2#AV:N/AC:L/Au:S/C:P/I:N/A:N

Severity: Medium

CVSS v3

Base Score: 4.3

Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N

Severity: Medium

EPSS

EPSS: 0.00359