Open Ticket Request System (OTRS) 4.0.x before 4.0.28, 5.0.x before 5.0.26, and 6.0.x before 6.0.3, when cookie support is disabled, might allow remote attackers to hijack web sessions and consequently gain privileges via a crafted email.

The Linux/Unix host has one or more packages installed that are impacted by a vulnerability without a vendor supplied patch available.

  - Open Ticket Request System (OTRS) 4.0.x before 4.0.28, 5.0.x before 5.0.26, and 6.0.x before 6.0.3, when     cookie support is disabled, might allow remote attackers to hijack web sessions and consequently gain     privileges via a crafted email. (CVE-2017-17476)

Note that Nessus relies on the presence of the package as reported by the vendor.

Francesco Sirocco discovered a flaw in otrs2, the Open Ticket Request System, which could result in session information disclosure when cookie support is disabled. A remote attacker can take advantage of this flaw to take over an agent's session if the agent is tricked into clicking a link in a specially crafted mail.

Francesco Sirocco discovered a flaw in otrs2, the Open Ticket Request System, which could result in session information disclosure when cookie support is disabled. A remote attacker can take advantage of this flaw to take over an agent's session if the agent is tricked into clicking a link in a specially crafted mail.

For Debian 7 'Wheezy', these problems have been fixed in version 3.3.18-1~deb7u3.

We recommend that you upgrade your otrs2 packages.

NOTE: Tenable Network Security has extracted the preceding description block directly from the DLA security advisory. Tenable has attempted to automatically clean and format it as much as possible without introducing additional issues.

ID	Name	Product	Family	Severity
256312	Linux Distros Unpatched Vulnerability : CVE-2017-17476	Nessus	Misc.	high
105397	Debian DSA-4069-1 : otrs2 - security update	Nessus	Debian Local Security Checks	high
105396	Debian DLA-1215-1 : otrs2 security update	Nessus	Debian Local Security Checks	high

Detections

Analytics

CVE-2017-17476

high

Tenable Plugins

high

high

high