SysAid Help Desk before 15.2 uses a hardcoded encryption key, which makes it easier for remote attackers to obtain sensitive information, as demonstrated by decrypting the database password in WEB-INF/conf/serverConf.xml.
https://www.sysaid.com/blog/entry/sysaid-15-2-your-voice-your-service-desk
http://www.securityfocus.com/bid/75035
http://www.securityfocus.com/archive/1/535679/100/0/threaded