SysAid Help Desk before 15.2 allows remote attackers to obtain sensitive information via an invalid value in the accountid parameter to getAgentLogFile, as demonstrated by a large directory traversal sequence, which reveals the installation path in an error message.
https://www.sysaid.com/blog/entry/sysaid-15-2-your-voice-your-service-desk
http://www.securityfocus.com/bid/75038
http://www.securityfocus.com/archive/1/535679/100/0/threaded