Multiple cross-site request forgery (CSRF) vulnerabilities in (1) CustomerPreferences.pm, (2) CustomerTicketMessage.pm, (3) CustomerTicketProcess.pm, and (4) CustomerTicketZoom.pm in Kernel/Modules/ in Open Ticket Request System (OTRS) 3.1.x before 3.1.19, 3.2.x before 3.2.14, and 3.3.x before 3.3.4 allow remote attackers to hijack the authentication of arbitrary users for requests that (5) create tickets or (6) send follow-ups to existing tickets.
https://www.otrs.com/security-advisory-2014-01-csrf-issue-customer-web-interface
https://www.otrs.com/release-notes-otrs-help-desk-3-3-4
https://github.com/OTRS/otrs/commit/ca2c3390fd60d9a3f810ed2c22cbc2c193457b77
https://github.com/OTRS/otrs/commit/92f417277f43832f1a0462f2485fe1fd3fd52312
https://github.com/OTRS/otrs/commit/6f324aaf8647729d509eebf063a0181f9f9196f7
https://euvd.enisa.europa.eu/vulnerability/EUVD-2014-1768
http://www.openwall.com/lists/oss-security/2014/01/29/7
http://www.openwall.com/lists/oss-security/2014/01/29/15
http://www.debian.org/security/2014/dsa-2867
http://secunia.com/advisories/56655