Directory traversal vulnerability in ManageEngine SupportCenter Plus 7.9 before 7917 allows remote attackers to read arbitrary files via a ..%2f (dot dot encoded slash) in the attach parameter to WorkOrder.do in the file attachment for a new ticket.
https://supportcenter.wiki.zoho.com/ReadMe-V2.html
https://exchange.xforce.ibmcloud.com/vulnerabilities/90806
https://euvd.enisa.europa.eu/vulnerability/EUVD-2014-1033