CVE-2010-4763

medium

Description

The ACL-customer-status Ticket Type setting in Open Ticket Request System (OTRS) before 3.0.0-beta1 does not restrict the ticket options after an AJAX reload, which allows remote authenticated users to bypass intended ACL restrictions on the (1) Status, (2) Service, and (3) Queue via selections.

References

http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807

Details

Source: Mitre, NVD

Published: 2011-03-18

Updated: 2026-06-16

Risk Information

CVSS v2

Base Score: 6.5

Vector: CVSS2#AV:N/AC:L/Au:S/C:P/I:P/A:P

Severity: Medium

CVSS v3

Base Score: 4.3

Vector: CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N