CVE-2009-5055

medium

Description

Open Ticket Request System (OTRS) before 2.4.4 grants ticket access on the basis of single-digit substrings of the CustomerID value, which allows remote authenticated users to bypass intended access restrictions in opportunistic circumstances by visiting a ticket, as demonstrated by leveraging the CustomerID 12 account to read tickets that should be available only to CustomerID 1 or CustomerID 2.

References

http://bugs.otrs.org/show_bug.cgi?id=4105

Details

Source: Mitre, NVD

Published: 2011-03-18

Updated: 2026-06-16

Risk Information

CVSS v2

Base Score: 3.5

Vector: CVSS2#AV:N/AC:M/Au:S/C:P/I:N/A:N

Severity: Low

CVSS v3

Base Score: 4.3

Vector: CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N

Severity: Medium

EPSS

EPSS: 0.00105