Information
Email system availability depends in part on best practice strategies for setting tuning configurations. This setting controls the maximum number of hops (email servers traversed) a message may take as it travels to its destination. Part of the original Internet protocol implementation, the hop count limit prevents a message being passed in a routing loop indefinitely. Messages exceeding the maximum hop count are discarded undelivered.
Recent studies indicate that virtually all messages can be delivered in fewer than 60 hops. If the hop count is set too low, messages may expire before they reach their destinations. If set too high, an undeliverable message may cycle between servers, raising the risk of network congestion.
Solution
Update the EDSP.
Open the Exchange Management Shell and enter the following command:
Set-ReceiveConnector -MaxHopCount 60
or
The value as identified by the EDSP that has obtained a signoff with risk acceptance.
Repeat the procedure for each Receive connector.