Ensure 'Turn off Windows Customer Experience Improvement Program' is set to 'Enabled'

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This policy setting specifies whether Windows Messenger can collect anonymous information about how the Windows Messenger software and service is used.

Microsoft uses information collected through the Windows Customer Experience Improvement Program to detect software flaws so that they can be corrected more quickly, enabling this setting will reduce the amount of data Microsoft is able to gather for this purpose. The recommended state for this setting is: Enabled.


Large enterprise managed environments may not want to have information collected by Microsoft from managed client computers.


All users are opted out of the Windows Customer Experience Improvement Program.


To establish the recommended configuration, set the following Device Configuration Policy to Enabled:

To access the Device Configuration Policy from the Intune Home page:

Click Devices

Click Configuration profiles

Click Create profile

Select the platform (Windows 10 and later)

Select the profile (Administrative Templates)

Click Create

Enter a Name

Click Next

Configure the following Setting

Path: Computer Configuration\System\Internet Communication Management\Internet Communication settings
Setting Name: Turn off Windows Customer Experience Improvement Program
Configuration: Enabled

Select OK

Continue through the Wizard to complete the creation of the profile (profile assignments, applicability etc.)

Note: More than one configuration setting from each of the Configuration profiles (ex: Administrative Templates, Custom etc.) can be added to each Device Configuration Policy.

Default Value:

The Administrator can use the Problem Reports and Solutions component in Control Panel to enable Windows Customer Experience Improvement Program for all users.

See Also