openSUSE Security Update : otrs (openSUSE-SU-2014:0360-1)

This script is Copyright (C) 2014 Tenable Network Security, Inc.

Synopsis :

The remote openSUSE host is missing a security update.

Description :

The OTRS ticket system was updated to 3.1.20 / 3.2.15 :

On openSUSE 12.3 it was updated to 3.1.20: (fix for OSA-2014-03,

- Improved HTML filter.

- 3.1.19 2014-01-28

- Fixed bug#10158 - Missing quoting in

- Fixed bug#10099 - Missing challenge token checks on
customer interface.

- Fixed bug#8489 - setting Tickets per page resets

- Fixed bug#9661 - Useless code in DynamicField backend.

- Fixed bug#9622 - Actions in Small ticket overview don't
work when cookies are turned off.

- Fixed bug#9541 - Package manager cannot use https proxy.

- Fixed bug#9594 - No auto-reply sent with multiple From
addresses in AgentTicketPhone on PostgreSQL and Oracle.

- Fixed bug#3434 - Validity of search time frame not
checked by OTRS.

- Fixed bug#9596 - On merge and bounce screens is
confusing when fill or not 'To', 'Subject' and 'Body'

- Fixed bug#9595 - Incomplete page reload handling in
merge and bounce.

- Fixed bug#3007 - CheckMXRecord and CheckEmailAddresses
have no effect on AgentTicketBounce.

- Fixed bug#9512 - Database error for invalid date in

- Fixed bug#8835 - No article found for TicketID <TICKET
ID> when showing group tickets

- Fixed bug#9583 - Dynamic Fields of type Date have
timestamp in notifications.

- Fixed bug#9579 - SOAP Serializer used in
Kernel/GenericInterface/Transport/ HTTP/ does not
correctly set namespace.

- Fixed bug#7359 - Setting pending states via generic
agent does not set pending time.

- Fixed bug#8380 - Middle name not displayed in

- Fixed bug#9576 - GI TicketSearch Date and Date/Time
dynamic fields are ignored.

- Changed Dynamic Field SearchFieldParameterBuild() API,
LayoutObject is now optional.

- Fixed bug#9573 - Date and DateTime dynamic fields not
considered in GenericAgent Jobs.

On openSUSE 13.1 it was updated to 3.2.15: (fix for OSA-2014-03,

- Improved HTML filter.

- Fixed bug#10207 - DynamicField Search-Function in
CustomerFrontend is not working.

- Followup for bug#9011 - New value after value mapping
can't be 0.

- Fixed bug#10214 - Value '0' for DynamicsFields prevents

- Fixed bug#9616 - Too long activities and transitions are
not displayed correctly.

- Fixed bug#10212 - My tickets & Company tickets in 3.3.4.

- Fixed bug#10205 - GenericInterface: Mandatory TimeUnits
can't be 0.

- Fixed bug#10196 - Ticket merge action does not notify
the owner of the existing ticket.

- Fixed bug#9692 - On PhoneOutbound articles, the FROM
field shows Customer ID instead Agent ID.

- Fixed bug#10189 - ProcessManagement: Use article subject
if no ticket title is set.

- Fixed bug#9654 - TicketUpdate operation doesn't work
when authenticated as a customer.

- Fixed bug#10137 - Generic interface TicketCreate
operation doesn't work when authenticated as a customer.

- 3.2.14

- Fixed bug#10172 - Can't create process tickets with
disabled richtext.

- Fixed bug#10121 - QQMails break in OTRS.

- Fixed bug#10158 - Missing quoting in

- Fixed bug#8969 - FAQ module Language files installation
fails (Kernel/Language permissions).

- Fixed bug#9959 - & breaks ExpandCustomerName.

- Fixed bug#10099 - Missing challenge token checks on
customer interface.

- Fixed bug#10103 - ArticleTypeID is always undef in

- Added functionality to disable access to tickets of
other customers with the same customer company in
customer interface.

- Fixed bug#9650 - Special character in customer id breaks
Open Tickets in AgentTicketZoom.

- Fixed bug#9723 - TicketAccountedTime stat does not run
on Oracle with many tickets

- Fixed bug#10077 - regular expressions in postmaster
filter return 1 if no regex match.

- Fixed bug#10070 - Wrong error message if Transition
contains no transition actions.

See also :

Solution :

Update the affected otrs packages.

Risk factor :

Medium / CVSS Base Score : 4.3
CVSS Temporal Score : 3.7
Public Exploit Available : true

Family: SuSE Local Security Checks

Nessus Plugin ID: 75286 ()

Bugtraq ID: 65844

CVE ID: CVE-2014-1695

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