Ensure 'Configure Offer Remote Assistance' is set to 'Disabled'


This policy setting allows you to turn on or turn off Offer (Unsolicited) Remote Assistance on this computer.

Help desk and support personnel will not be able to proactively offer assistance, although they can still respond to user assistance requests.

The recommended state for this setting is: Disabled.


A user might be tricked and accept an unsolicited Remote Assistance offer from a malicious user.


To establish the recommended configuration via GP, set the following UI path to Disabled:

Computer Configuration\Policies\Administrative Templates\System\Remote Assistance\Configure Offer Remote Assistance

Note: This Group Policy path may not exist by default. It is provided by the Group Policy template RemoteAssistance.admx/adml that is included with the Microsoft Windows 8.0 & Server 2012 (non-R2) Administrative Templates (or newer).


None - this is the default behavior.

Default Value:

Disabled. (Users on this computer cannot get help from their corporate technical support staff using Offer (Unsolicited) Remote Assistance.)

See Also


Item Details


References: 800-53|AC-17(4), CSCv6|9.1

Plugin: Windows

Control ID: 7e18204cf0562adb54e5977eaf3ae219015e9c45cf2ef8aea8a8d67e3103663c