5.19 Ensure 'Problem Reports and Solutions Control Panel Support (wercplsupport)' is set to 'Disabled'

Information

This service provides support for viewing, sending and deletion of system-level problem reports for the Problem Reports and Solutions control panel.

The recommended state for this setting is: Disabled.

Rationale:

This service is involved in the process of displaying/reporting issues & solutions to/from Microsoft. In a high security environment, preventing this information from being sent can help reduce privacy concerns for sensitive corporate information.

Impact:

Sending and viewing system-level problem reports and solutions to and from Microsoft may no longer function.

Solution

To establish the recommended configuration via GP, set the following UI path to: Disabled.

Computer Configuration\Policies\Windows Settings\Security Settings\System Services\Problem Reports and Solutions Control Panel Support

Default Value:

Manual

See Also

https://workbench.cisecurity.org/files/3714

Item Details

Category: CONFIGURATION MANAGEMENT

References: 800-53|CM-7, CSCv6|9.1, CSCv7|9.2

Plugin: Windows

Control ID: 520168baf015985287cd9ffaa8c68a60b5461a08acfdc70f01e194712ef44c45