3.2.1.11 Ensure 'Allow Erase All Content and Settings' is set to 'Disabled'

Information

This recommendation pertains to the factory reset functionality of iOS and iPadOS devices.

Rationale:

An institutionally owned device should not allow an end user to destroy data.

Solution

Open Apple Configurator.

Open the Configuration Profile.

In the left windowpane, click on the Restrictions tab.

In the right windowpane, under the tab Functionality, uncheck the checkbox for Allow Erase All Content and Settings.

Deploy the Configuration Profile.




Additional Information:

An end-user may still employ Apple's Find My iPhone/iPad service to perform an Erase All Content and Settings. This also sets an activation lock on the device. Activation lock may be blocked using an MDM solution, but not via CP.

For more information, see https://support.apple.com/en-us/HT202804

See Also

https://workbench.cisecurity.org/files/3064