Over the past few months, I’ve had the chance to speak with many different federal government customers who have rolled out FDCC compliance programs. These programs feature central management and auditing of large numbers of desktop configurations. A few years ago, I heard a government administrator proclaim that “satellites would fall out of the sky” when these settings went in place, but recently, I hear federal executives speak about a reduction in volume of help-desk calls and fewer virus outbreaks. So how do you know if FDCC is working for your organization?
This blog discusses some key issues to consider when looking at FDCC or any other type of configuration auditing guidelines. I often ask potential customers, conference speakers and federal CIOs the following questions. The answers I receive often provide clues into how effective the overall FDCC program is.