Nessus Perimeter Service FAQs

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Nessus Perimeter Service

Q. What is the Nessus Perimeter Service?
Q. How is the Nessus Perimeter Service licensed?
Q. What is the Tenable PCI Scanning Service?
Q. How many PCI scans can I submit for PCI ASV validation?
Q. I believe an unauthorized scan has been conducted by the Nessus Perimeter Service, who do I contact to report abuse?
Q. Are there any limitations to the number of IPs or websites I can scan?
Q. What is the IP the Nessus Perimeter Service originates from?
Q. How often can I re-scan the same IP or conduct discovery scans?
Q. Can scans be scheduled?
Q. How do I obtain the Nessus Perimeter Service from Tenable?
Q. Will the Nessus Perimeter Service work with Tenable SecurityCenter?
Q. Where can I find the Nessus Perimeter Service agreement?
Q. I'm a consultant; can I use Nessus Perimeter Service to conduct audits of my clients?
Q. We are a Managed Security Service Provider (MSSP); can we use the Nessus Perimeter Service to provide scanning services to our customers?
Q. I am a home user; can I sign up for the Nessus Perimeter Service for free?

Nessus Perimeter Service Support:

Q. Where can I go to get help on an issue I'm having with the Nessus Perimeter Service or Tenable PCI Scanning Service?
Q. Must I use the Tenable Support Portal when requesting support?
Q. How do I obtain a Tenable Support Portal account?
Q. How do I add or change the Technical Contact information?
Q. May I share my Tenable Support Portal account with others?
Q. Do Nessus Perimeter Service subscriptions automatically renew?
Q. Where should I send notices required under the Nessus Perimeter Service contract?

Nessus Perimeter Service:

Q. What is the Nessus Perimeter Service?

A. The Nessus Perimeter Service is Tenable's on-demand perimeter scanning service and includes the latest security tests for publicly-available security patches and disclosed vulnerabilities.
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Q. How is the Nessus Perimeter Service licensed?

A. The Nessus Perimeter Service is licensed per end Company so for each company or organization that is utilizing this service, it would require a Nessus Perimeter Service Subscription.
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Q. What is the Tenable PCI Scanning Service?

A. Tenable Network Security is an ASV for PCI compliance. Tenable's Nessus Perimeter Service includes the Tenable PCI Scanning Service, which provides PCI ASV validation.
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Q. How many PCI scans can I submit for PCI ASV validation?

A. Nessus Perimeter Service customers may submit up to two scans per calendar quarter for PCI ASV validation by Tenable’s PCI-certified experts. Tenable defines a calendar quarter as January-March, April-June, July-September, and September-December.
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Q. I believe an unauthorized scan has been conducted by the Nessus Perimeter Service, who do I contact to report abuse?

A. Please email abuse@tenable.com.
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Q. Are there any limitations to the number of IPs or websites I can scan?

A. No. You may only scan IP addresses or websites which you are authorized to scan; however, scans are not limited by number of IP addresses or number of scans. However, for PCI ASV reporting, only complete scans can be submitted. Per PCI Security Standards Council’s guidelines, results from multiple scans cannot be aggregated for submission for PCI ASV validation.
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Q. What is the IP the Nessus Perimeter Service originates from?

The Nessus Perimeter Service will originate from the following range: 4.79.179.64/27.
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Q. How often can I re-scan the same IP or conduct discovery scans?

A. Customers have the freedom to scan as often as desired.
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Q. Can scans be scheduled?

A. Yes. Nessus Perimeter Service includes the ability to schedule immediate and recurring scans.
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Q. How do I obtain the Nessus Perimeter Service from Tenable?

A. Nessus Perimeter Service is available as an annual subscription. A separate subscription is required for each account on the Nessus Perimeter Service. The Subscription license is tied to the email address of the user, and user accounts cannot be shared. Nessus Perimeter Service subscriptions can be purchased from the Tenable Online Store. If you are required to submit a PO, please contact one of Tenable’s Authorized Nessus Partners. All purchases of Nessus Perimeter Service include the Tenable PCI Scanning Service.
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Q. Will the Nessus Perimeter Service work with Tenable SecurityCenter?

A. Yes. Nessus Perimeter Service scan results and reports can be imported into Tenable SecurityCenter. Any IPs imported from Nessus Perimeter Service will count against your SecurityCenter license. To learn more about Tenable SecurityCenter, please visit the product page.
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Q. Where can I find the Nessus Perimeter Service agreement?

A. Tenable's Nessus Perimeter Service agreement can be found online.
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Q. I'm a consultant; can I use Nessus Perimeter Service to conduct audits of my clients?

A. Yes. As a consultant, Tenable permits you to use Nessus Perimeter Service to perform unlimited audits of third-party external-facing IP addresses, but you may not provide direct or indirect access to the Nessus Perimeter Service to your clients. In addition, you are not permitted to submit PCI scans for Tenable ASV validation on behalf of your client(s).
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Q. We are a Managed Security Service Provider (MSSP); can we use the Nessus Perimeter Service to provide scanning services to our customers?

A. No. If you are a MSSP, you cannot use the Nessus Perimeter Service to provide scanning services to your customers.
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Q. I am a home user; can I sign up for the Nessus Perimeter Service for free?

A. No. Tenable's Nessus Perimeter Service is only available under a paid model.
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Nessus Perimeter Service Support:

Q. Where can I go to get help on an issue I'm having with the Nessus Perimeter Service or Tenable PCI Scanning Service?

A. Contact Tenable through the Tenable Support Portal. The Support Portal is used by Tenable Support engineers to manage requests with our customers on the incidents they file, provide a knowledgebase of information about Tenable products, and manage subscription licenses.
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Q. Must I use the Tenable Support Portal when requesting support?

A. When you purchase a Nessus Perimeter Service subscription, you must register the name and email address of your Technical Contact Person(s). A separate Tenable Support Portal account can be created for up to five (5) Technical Contact Persons; however, only one email account can have access to the Perimeter Service subscription. Support requests are accepted via the Tenable Support Portal, via live support chat accessed through the Support Portal, or an email may be sent to support@tenable.com. Note that email requests must be sent from one of the email addresses provided to Tenable as a Technical Contact Person.
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Q. How do I obtain a Tenable Support Portal account?

A. To log in for the first time, please use the "Forgot Password/Activate Account?" link on the login page, enter your email address, click on "Send Confirmation," and follow the instructions in the email you will receive. Your email address must be the same as the one provided as your Technical Contact Person.
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Q. How do I add or change the Technical Contact information?

A. Please send an email to licenses@tenable.com with the requested changes. We will reply with a confirmation email once your changes are made.
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Q. May I share my Tenable Support Portal account with others?

A. Yes. Email addresses may be for individual persons or for a group in your organization who shares an email address.
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Q. Do Nessus Perimeter Service subscriptions automatically renew?

A. No. They renew annually only if a Nessus Perimeter Service subscription has been renewed and paid. After subscription expiration, users will no longer have access to their Nessus Perimeter Service account data. Before subscription expiration, customers are encouraged to complete PCI scans, submit reports to Tenable for PCI ASV validation allowing sufficient time for feedback, and download their scan data.
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Q. Where should I send notices required under the Nessus Perimeter Service contract?

A. All notices to Tenable shall be sent to the mailing address described in the Nessus Perimeter Service Agreement to the attention of the Legal Department.

Tenable Network Security, Inc.
7021 Columbia Gateway Drive, Suite 500
Columbia, MD 21046 - USA
Attn: Legal Department
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